Ellie Brown
Kansas City
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Housing at University of South Carolina
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Server
Seawells Catering Company
09.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Camp Counselor
JP Equine Services
06.2019 - Current
- Enforced camp safety guidelines and conducted disciplinary action following infractions
- Organized and explained rules for various team games and activities
- Maintained knowledge of emergency procedures and identified hazards to camper safety
- Demonstrated proper use of facility equipment to campers
- Assisted with maintenance and improvement of camp property
- Performed first aid and treated camper injuries according to safety procedures
- Explained principles, techniques and safety procedures to participants in recreational activities and demonstrated use of materials and equipment
Server
LongHorn Steakhouse
10.2022 - 08.2024
- Greeted all guests with smile and friendly welcome
- Handled multiple tables simultaneously with high service quality
- Took orders, made drinks and provided refills for guests
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Used POS system to accurately input orders and process payments
Food Runner
CO Restraunt
02.2024 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Birthday Party Host
Above All Trampoline Park
03.2021 - 10.2022
- Monitored activities to ensure adherence to rules and safety procedures, and arranged for the removal of unruly patrons
- Provided information about facilities, entertainment options, and rules and regulations
- Sold and served refreshments to customers
- Worked with coworkers to complete tasks
Education
High School -
Staley High School
Bachelor of Science - Biological sciences
University of South Carolina
Columbia, SC05.2027
Skills
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Strong work ethic
- Exceptional customer service
- Problem-solving
- Positive engagement
- Attention to detail
Timeline
Receptionist
Housing at University of South Carolina
10.2024 - Current
Server
Seawells Catering Company
09.2024 - Current
Food Runner
CO Restraunt
02.2024 - 05.2024
Server
LongHorn Steakhouse
10.2022 - 08.2024
Birthday Party Host
Above All Trampoline Park
03.2021 - 10.2022
Camp Counselor
JP Equine Services
06.2019 - Current
High School -
Staley High School
Bachelor of Science - Biological sciences
University of South Carolina
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