Dynamic professional with a proven track record at the University of Missouri - St Louis, recognized for effective problem-solving and relationship-building. Successful at training and supervising staff. Additional customer service skills from part time job at Macy’s.
Overview
18
18
years of professional experience
Work History
Senior Business Support Specialist
University of Missouri - St Louis
01.2008 - 08.2025
Prepared accurate reports for department and management review. Assisted with decision-making processes.
Worked within the confines of an unchanging budget over the course of many years.
Delivered high-quality personal attention to students and faculty, resolving issues promptly and professionally.
Hired, trained and supervised a knowledgeable, reliable and productive staff.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Macy's, West County Mall
10.2009 - Current
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.