Ella Watson
Kansas City
Summary
Results-driven professional with experience in customer service and marketing. Skilled in multitasking and developing efficient workflows, consistently improving customer satisfaction and operational performance.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Captain
Smoothie King
Kansas City, MO
08.2025 - Current
- Led team in executing daily operations and maintaining high-quality customer service standards.
- Trained and mentored new team members on product knowledge and operational procedures.
- Developed efficient workflows to improve order processing and reduce wait times.
- Implemented inventory management practices to ensure adequate stock levels and minimize waste.
- Collaborated with management on strategic initiatives to enhance overall customer experience.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
Intern
High School
Liberty, MO
08.2025 - 05.2026
- Supported digital marketing campaigns through content creation and social media management.
- Assisted in market research to identify target audiences and enhance engagement strategies.
- Collaborated with team members on creative projects, ensuring brand consistency across platforms.
- Managed project timelines and deliverables, ensuring timely completion of marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Conducted market research to identify trends, enabling team to adjust marketing strategies effectively.
Parking Cashier
Premier Parking
Kansas City, MO
10.2022 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash handling.
- Assisted in training new staff on operational procedures and customer interactions.
- Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.
- Expedited vehicle flow at entrance and exit points by efficiently processing transactions using electronic devices such as handheld scanners.
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
Education
High School Diploma -
Liberty North High School
Liberty, MO05.2026
Skills
- Motivation techniques
- Multitasking Abilities
- Conflict resolution
- Team building
- Competitive
- Performance improvement
- Reliability
- Organizational skills
Certification
- CPR Certified - March 2024
Timeline
Team Captain
Smoothie King
08.2025 - Current
Intern
High School
08.2025 - 05.2026
Parking Cashier
Premier Parking
10.2022 - 03.2025
High School Diploma -
Liberty North High School