Ella-Soleil Wrightsman
Lee's Summit
Summary
Dynamic and dedicated professional with a proven track record at Firebirds Wood Fired Grill, excelling in customer engagement and cash handling. Recognized for enhancing guest satisfaction through effective communication and maintaining high cleanliness standards. Committed to delivering exceptional service in high-volume dining environments while training new team members to uphold operational excellence.
Overview
3
3
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Lee's Summit, MO
10.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to accurately relay orders and accommodate special requests.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Host
Firebirds Wood Fired Grill
Lee's Summit, MO
10.2024 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of patrons.
- Managed reservation system, optimizing seating arrangements to minimize wait times and enhance customer satisfaction.
- Collaborated with front-of-house staff to maintain cleanliness and organization during peak service hours.
- Assisted in training new hosts, sharing best practices for guest interactions and operational efficiency.
To-Go Specialist
Firebirds Wood Fired Grill
Lee's Summit, MO
10.2024 - Current
- Managed to-go orders efficiently, ensuring accuracy and timely delivery to customers.
- Collaborated with kitchen staff to maintain high standards of food quality for takeout.
- Trained new team members on order processing and customer service protocols.
Receptionist
Beauty Brands Salon & Spa
Lee's Summit, MO
04.2023 - 10.2024
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Coordinated communication between clients and stylists, enhancing overall salon experience.
- Trained new reception staff on procedures and customer interaction protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Lee's Summit High School
Lee's Summit, MOSkills
- Reliable work commitment
- Effective customer engagement
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
Timeline
Server
Firebirds Wood Fired Grill
10.2024 - Current
Host
Firebirds Wood Fired Grill
10.2024 - Current
To-Go Specialist
Firebirds Wood Fired Grill
10.2024 - Current
Receptionist
Beauty Brands Salon & Spa
04.2023 - 10.2024
High School Diploma -
Lee's Summit High School