Ella Mercurio
Manchester
Summary
Dynamic retail professional with a proven track record at Fresh Thyme Market, excelling in inventory management and team leadership. Recognized for enhancing customer service and operational efficiency, I effectively coached staff and implemented visual merchandising strategies, driving sales growth and fostering a positive shopping experience. Passionate about delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Assistant Store Director
Fresh Thyme Market
St Louis
01.2023 - 07.2025
- Coordinated store operations while optimizing team performance.
- Oversaw inventory management and restocking procedures.
- Coached staff on effective customer service techniques and product expertise.
- Coordinated promotional activities to enhance customer engagement.
- Implemented visual merchandising standards throughout the store.
- Coordinated hiring efforts by performing interviews and onboarding new staff
- Ensured adherence to health and safety regulations within store environment.
- Addressed customer complaints with professionalism and efficiency.
- Analyzed sales data to identify trends and areas for improvement.
- Facilitated seamless operations by providing coverage for absent team members.
- Managed daily operations integrating opening and closing procedures, cash handling, merchandise stocking.
Food Service Manager
Fresh Thyme Market
St Louis
09.2022 - 01.2023
- Directed daily operations of food service, maintaining high standards of quality and efficiency
- Coached and directed staff regarding food safety and service standards.
- Managed inventory processes, procuring supplies to sustain adequate stock levels.
- Executed cost control initiatives to streamline budget management and decrease waste
- Managed staff scheduling ensuring optimal coverage during peak periods.
- Coached new employees on accurate stocking and pricing methods.
- Coordinated unloading processes and arranged merchandise on shelves.
- Served customers by slicing deli meats and preparing pre-sliced options.
- Prepared sandwiches, gyro and taco kits, and shredded chicken while ensuring exceptional quality standards.
- Produced a variety of baked goods, including muffins, croissants, strudel bites, and cookies. Maintained high standards in quality and presentation of all pastries.
Worked with team to optimize baking workflows and reduce preparation time.
Lead Barback
Sam's Steakhouse
St Louis
08.2019 - 08.2022
- Maintained cleanliness of bar area and equipment during each shift.
- Greeted guests with friendliness and professionalism.
- Trained new barbacks on proper equipment usage and safety protocols.
- Monitored stock levels, promptly communicating needs to management.
- Checked keg and cooler temperatures regularly to uphold quality control standards.
- Performed daily side work, including cleaning glasses and cutting fruit.
- Organized and restocked supplies to ensure smooth operations during peak hours.
- Assisted bartenders with drink preparation and customer service tasks.
- Executed opening and closing procedures, encompassing cleaning and restocking.
Education
High School Diploma -
Affton High School
8309 Mackenzie Road05-2021
Skills
- Inventory management
- Visual merchandising
- Customer service
- Team leadership
- Employee training
- Sales analysis
- Cash handling
- Staff scheduling
- Conflict resolution
- Operational efficiency
- Team management
- Shrink management
- Employee terminations
- Budget planning
- Multitasking and organization
References
References available upon request.
Timeline
Assistant Store Director
Fresh Thyme Market
01.2023 - 07.2025
Food Service Manager
Fresh Thyme Market
09.2022 - 01.2023
Lead Barback
Sam's Steakhouse
08.2019 - 08.2022
High School Diploma -
Affton High School
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