Ella Hartley
Columbia
Summary
Proven multitasker and communicator, I excelled at Rover.com by enhancing client satisfaction through personalized dog care, achieving a high level of trust. At Nicks Italian, I seamlessly managed guest relations under pressure, showcasing strong hospitality management skills. My background demonstrates a commitment to excellence in client relationship management and hospitality, with a knack for maintaining efficiency and calm in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Dog Siter
Rover.com
05.2024 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Restaurant Hostess
Nicks Italian
08.2022 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Anthropology
University of Missouri
Columbia, MO05-2027
Skills
- Strong multitasking
- Written and verbal communication
- Client relationship management
- Cash handling
- Guest relations
- Schedule management
- Hospitality management
Timeline
Dog Siter
Rover.com
05.2024 - Current
Restaurant Hostess
Nicks Italian
08.2022 - 12.2023
Associate of Arts - Anthropology
University of Missouri
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