Elkanah Hamilton
Kansas City
Summary
Results-driven administrative technician with 10+ years of experience in data entry, account management, and customer service. Demonstrated efficiency in task completion across diverse environments while ensuring organization and cleanliness. Proficient in equipment operation with a strong commitment to safety and work ethics. Ready to contribute to a dynamic team and achieve positive results.
Overview
22
22
years of professional experience
Work History
Administrative Technician
MTFSA
Olathe
01.2015 - 01.2026
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Performed data entry tasks accurately and efficiently using Microsoft Office Suite applications.
- Scanned documents into electronic format for storage in shared network drive.
- Processed invoices and payments utilizing accounting software.
- Managed high-volume inbound and chat communications.
Insurance Specialist
Hooper Holmes
Overland Park
08.2011 - 08.2014
- Coordinated with healthcare providers to gather necessary patient information.
- Processed insurance claims efficiently for various health services.
- Managed client inquiries through effective communication and problem-solving skills.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
Customer Service Representative
Asurion
Kansas City
05.2008 - 07.2011
- Assisted customers with filing insurance claims to replace their cell phones.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Maintenance Technician
Folgers Coffee
Kansas City
01.2004 - 04.2008
- Inspect items for quality and report any defects or discrepancies.
- Performed routine maintenance on production equipment and machinery.
- Labeled boxes, containers, and pallets for shipment purposes.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Education
Film And Media Arts
University of Missouri - Kansas City
Kansas City, MO05.2023
Associate of Arts - Sociology
Metropolitan Community College
Kansas City, Missouri, MO05.2021
High School Diploma -
Paseo Academy of Fine And Performing Arts
Kansas City, MO05.2003
Skills
- Data entry and verification
- Microsoft Office (Word, Excel, Outlook)
- Service ticket management
- CRM Systems
- Account management
- Inventory management
- Product Inspections
- Equipment maintenance
Timeline
Administrative Technician
MTFSA
01.2015 - 01.2026
Insurance Specialist
Hooper Holmes
08.2011 - 08.2014
Customer Service Representative
Asurion
05.2008 - 07.2011
Maintenance Technician
Folgers Coffee
01.2004 - 04.2008
Film And Media Arts
University of Missouri - Kansas City
Associate of Arts - Sociology
Metropolitan Community College
High School Diploma -
Paseo Academy of Fine And Performing Arts