Elizbeth Curry

Odessa

Summary

Results-driven Clinical Operations Specialist with expertise in process optimization, data integrity, and change management. Proven ability to enhance workflow effectiveness and streamline communication for improved team collaboration.

Overview

years of professional experience

Work History

Clinical Operations Specialist

GEHA

Lee's Summit

03.2025 - Current

Coordinated daily operations to identify inefficiencies, enhancing workflow effectiveness across teams.
Updated internal databases with operational data for accurate reporting.
Ensured members received timely support from medical teams and regular reminders for preventive screenings.
Coordinated with Wellness and Engage and Focus departments to manage member transitions smoothly.
Streamlined interdepartmental communication, fostering collaboration and improving response times.
Process member inquiries to ensure timely communication and resolution.
Assist in training sessions to onboard new team members effectively.

Office Manager

Serafini Medical Center

Blue Springs

08.2023 - 03.2025

Oversaw daily office operations and workflow for busy medical center.
Coordinated staff and patient appointment scheduling to optimize efficiency.
Maintained accurate patient records while ensuring confidentiality.
Trained new staff on office procedures and best practices.
Developed and implemented office policies to enhance operational efficiency.

Lead Patient Care Technician

Research Medical Center

Kansas City

02.2021 - 08.2023

Trained and mentored new Patient Care Technicians, enhancing team competency and adherence to best practices.
Monitored patient vital signs and reported changes to nursing staff.
Assisted physicians with examinations and treatments, ensuring efficient use of instruments and support during procedures.
Collaborated with healthcare professionals to develop comprehensive patient care plans.
Collaborated with multidisciplinary teams to enhance patient experience.
Ensured compliance with safety and sanitation standards in patient areas.

Education

High School Diploma -

Grain Valley High School

Grain Valley, MO

05-2011

Some College (No Degree) -

Metropolitan Community College

Kansas City, MO

Skills

Operational Strategy: Process Optimization, Scalability, Change Management, Cross-functional alignment
Data analysis
Database management
Workflow optimization

Data & Analytics: Trend Analysis, KPI Dashboarding and Reporting, Data Integrity

Accomplishments

Love Award winner 2025 - Caring for Members and Each Other

Timeline