Elizabeth West
Saint Charles
Summary
Proficient in enhancing team performance and operational efficiency. Skilled in problem resolution and effective communication, leading to measurable improvements in customer satisfaction and cost reduction.
Overview
12
12
years of professional experience
Work History
General Manager
Jimmy John's
St Louis, MO
01.2015 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Oversaw daily operations, ensuring high-quality service and product consistency.
- Led staff training initiatives to improve team performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed budget development, bank deposits, and financial reporting processes to track progress towards organizational objectives accurately.
- Ensured safety and compliance with all operational standards.
- Oversaw equipment and facility maintenance scheduling.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
Supervisor
Da City Event Center/Da Warehouse Nightclub
St Louis, MO
11.2018 - 07.2022
- Supervised event logistics to ensure seamless operations and exceptional guest experiences.
- Managed staff schedules and delegated tasks for optimal workflow efficiency.
- Trained new employees on operational protocols and customer service standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Assistant Manager
Penn Station East Coast Subs
St Louis, MO
03.2014 - 12.2018
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented employee scheduling to optimize labor allocation and reduce overtime costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Business Management
Forest Park Community College
St Louis, MOHigh School Diploma -
Sumner High School
St Louis, MOSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Relationship building
- Inventory control
- Staff training/development
- Labor cost controls
- Deadline oriented
- Strategic planning
- Project management
- Purchasing and planning
- Quality management
Timeline
Supervisor
Da City Event Center/Da Warehouse Nightclub
11.2018 - 07.2022
General Manager
Jimmy John's
01.2015 - Current
Assistant Manager
Penn Station East Coast Subs
03.2014 - 12.2018
Business Management
Forest Park Community College
High School Diploma -
Sumner High School