ELIZABETH TILLEY
Columbia
Summary
People-focused professional with 10+ years of experience in client-facing, regulated, and high-volume environments. Proven ability to interview, assess, and guide individuals through complex processes while maintaining compliance, confidentiality, and exceptional service. Strong communicator with a psychology and networking background, experienced in referral coordination, documentation review, and relationship building - well-suited for HR Recruiting and Talent Acquisition roles.
Overview
9
9
years of professional experience
Work History
Senior Mortgage Loan Officer
Veterans United Home Loans
Columbia
02.2024 - Current
- Conducted in-depth interviews to assess applicant qualifications, goals, and eligibility, ensuring alignment with program requirements
- Partnered with underwriting, processing, and leadership teams to advance candidates through approval stages.
- Communicated complex information clearly to diverse individuals, building trust and long-term relationships.
- Maintained 18 state licensures for loan origination.
- Demonstrated expertise in VA, Conventional, and FHA loans.
Loan Officer Assistant
Veterans United Home Loans
Columbia
10.2021 - 02.2024
- Processed loan applications and verified borrower information for accuracy.
- Communicated with clients regarding loan status and required documentation.
- Utilize mortgage software systems for data entry and tracking progress.
Medical Assistant / Front Desk Coordinator
Dr. Eric R. Nelson, M.D.
Prescott
01.2017 - 01.2019
- Scheduled and coordinated multiple provider calendars while managing patient flow
- Conducted intake conversations and gathered sensitive information
- Verified insurance eligibility, billed medical codes, and ensured documentation accuracy
- Maintained HIPAA compliance and handled confidential records
- Served as a primary point of contact for patient experience and satisfaction
Education
Bachelor of Science - Psychology
University of Wyoming
Laramie, WY01-2016
Associate of Applied Science -
Northwest College
Powell, WY01-2013
Skills
- Candidate Interviewing
- Relationship Management
- Referral Partnerships
- Compliance & Documentation
- Confidential Information Handling
- Digital & Written Communication
- Time Management & Prioritization
- CRM / Database Systems
- Team Collaboration
- Customer relationship management
Licensures And Certifications
- SAFE Mortgage Originator License, Licensed in 18 States
References
- Stephanie Piester - Loan Officer Team Lead - Veterans United - (573) 424-7291
- John Ingersoll - Senior Data Analyst - Hy-Vee, Inc - (775) 722-6131
- Courtney Bennett - Internal Medicine Physicians Assistant - MU Health - (307) 757-7512
- Andy Strubel - Loan Officer Team Lead - Veterans United - (314) 540-6348
Timeline
Senior Mortgage Loan Officer
Veterans United Home Loans
02.2024 - Current
Loan Officer Assistant
Veterans United Home Loans
10.2021 - 02.2024
Medical Assistant / Front Desk Coordinator
Dr. Eric R. Nelson, M.D.
01.2017 - 01.2019
Bachelor of Science - Psychology
University of Wyoming
Associate of Applied Science -
Northwest College