Elizabeth Shepherd
Montgomery City
Summary
Results-driven collections professional with a proven track record of reducing delinquency through strategic communication and strong account management. Skilled at navigating complex account issues independently and staying focused on achieving resolution. Known for persistence and delivering consistent outcomes in high-volume environments.
Overview
26
26
years of professional experience
Work History
AR Specialist
Equipmentshare
09.2020 - Current
- Negotiated and collected overdue balances
- Liaison between Territory Account Managers and Customers
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Skip Trace Manager
Faber & Brand
01.2019 - 09.2020
- Built and led a skip trace department supporting litigation efforts.
- Conducted complex searches to locate individuals for legal processing.
- Ensured compliance with FDCPA and legal documentation standards.
Legal Recovery Specialist
MediCredit
09.1999 - 01.2019
- Switchboard Operator
- Answered all incoming calls, transferred to the correct department/person
- Responsible for Reconciliation of the company’s 2nd largest customer
- Early-Out Account Representative
- High inbound and outbound call volume
- Coordinated and documented payment arrangements with customers
- Met individual, departmental, and company goals
- Collection Specialist
- Handled high volume inbound and outbound calls on a dialer system
- Conducted risk assessments of large balance accounts
- Special projects of hard-to-collect accounts.
- Provided training to new hires
- Strong negotiation and persuasive communication skills
- Evening Part-Time Supervisor
- Provided coaching and corrective feedback based on quality audits of employees
- Established and maintained, effective working relationships with full-time and part-time employees.
- Resolved customer disputes related to collection tactics.
- Legal Recovery Specialist
- Liaison between Customer and Attorney
- Conducted skip tracing to locate the debtor
- Collaborated with the Attorney and the collection team to support pre-litigation account escalation processes.
- Created SOP that was then used company-wide after a merger.
Education
No degree -
Columbia College
Columbia, MO01.2000
Skills
- HIPAA Compliance
- FDCPA Compliance
- Data Entry efficiency
- Legal Document Handling
- Debt Recovery expertise
Timeline
AR Specialist
Equipmentshare
09.2020 - Current
Skip Trace Manager
Faber & Brand
01.2019 - 09.2020
Legal Recovery Specialist
MediCredit
09.1999 - 01.2019
No degree -
Columbia College