Elizabeth Randall
Strafford
Summary
Dedicated professional with a strong background in food service operations. Known for effective staff training, quality assurance, and inventory management. Committed to enhancing customer experiences and operational consistency.
Overview
20
20
years of professional experience
Work History
Food Service Manager
Wendy's @ Pilot Flying J
Springfield, MO
07.2025 - Current
- Supervised daily operations to ensure efficient food service delivery.
- Trained and mentored staff on food safety and customer service protocols.
- Assisted in inventory management to maintain stock levels and reduce waste.
- Coordinated employee schedules to optimize labor efficiency during peak hours.
- Implemented standard operating procedures to enhance operational consistency.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Deli Supervisor
Loves Travel Stop
Strafford, MO
08.2023 - 06.2025
- Supervised daily deli operations, ensuring compliance with food safety regulations and quality standards.
- Trained new staff on deli procedures, enhancing team efficiency and service quality.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Monitored equipment maintenance needs, coordinating repairs to minimize downtime in operations.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the deli department.
- Analyzed sales data to identify trends, making recommendations for menu adjustments based on customer preferences.
- Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
- Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Assisted in hiring process for new employees within the deli department, conducting interviews and evaluating candidates based on skills and fit with company culture.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
Shift Supervisor
Hardee's @ Loves Travel Stops
Strafford, MO
10.2017 - 08.2023
- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock availability.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty among patrons.
- Developed and enforced safety protocols to maintain a secure environment for staff and customers alike.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Assistant Manager
Security Finance, Financial Services
Marshfield, MO
10.2006 - 10.2017
- Collaborated with cross-functional teams to drive business initiatives and projects.
- Ensured compliance with company policies, regulatory standards, and best practices.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Monett High School
Monett, MO05-2001
Skills
- Customer service
- Food Inventory Management
- Cross-training staff
- Team development
- Food presentation and preparation
- Staff motivation
- Quality control
- Staff leadership
Timeline
Food Service Manager
Wendy's @ Pilot Flying J
07.2025 - Current
Deli Supervisor
Loves Travel Stop
08.2023 - 06.2025
Shift Supervisor
Hardee's @ Loves Travel Stops
10.2017 - 08.2023
Assistant Manager
Security Finance, Financial Services
10.2006 - 10.2017
High School Diploma -
Monett High School