Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Pantaleon

Wentzville

Summary

Dynamic Customer Service Representative with a proven track record in complaint resolution and team collaboration. Committed to enhancing customer satisfaction and effectively guiding clients through complex processes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Automotive Solutions
Wentzville
10.2020 - Current
  • Guided customers in selecting automotive products and services, ensuring informed choices.
  • Resolved customer inquiries through phone and email communication.
  • Worked with team members to develop strategies that improved overall customer satisfaction.
  • Guided customers through warranty claims and service appointments.
  • Trained new staff on customer service protocols and software tools.
  • Resolved customer complaints promptly, leading to increased customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

AP Specialist

Walmart
Wentzville
03.2018 - 10.2020
  • Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with diverse coworkers to resolve product and service issues, fostering a collaborative work environment.
  • Partnered with team members to meet project objectives and deadlines, enhancing overall team performance.

Education

High School Diploma -

Warrenton High School
Warrenton, MO
05-2017

Skills

  • Customer service
  • Call center experience
  • Call center procedures
  • Complaint resolution
  • Conflict resolution
  • Order fulfillment
  • Warranty processing
  • Payment processing
  • Cash handling
  • Time management
  • Multitasking and organization
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Training and development
  • Problem solving
  • Adaptability
  • Critical thinking
  • Positive and professional
  • Loading and unloading
  • Supply restocking

Timeline

Customer Service Representative

Automotive Solutions
10.2020 - Current

AP Specialist

Walmart
03.2018 - 10.2020

High School Diploma -

Warrenton High School
Elizabeth Pantaleon