Elizabeth McLeod
KANSAS CITY
Summary
Dedicated office manager with a strong focus on customer service, financial tracking, and staff training. Proven ability to enhance patient experiences and streamline operations.
Overview
11
11
years of professional experience
Work History
Office Manager
Leahy Chiropractic
02.2021 - Current
- Began as front desk staff and was promoted to manager.
- Coordinated patient scheduling, enhancing appointment flow and reducing wait times.
- Implemented electronic health record system improvements, increasing data accuracy and accessibility.
- Assisted in financial tracking and reporting, ensuring compliance with billing procedures.
- Facilitated communication between patients and healthcare provider, fostering a positive clinic environment.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Managed daily office operations, ensuring efficient workflow and adherence to protocols.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive patient information with utmost confidentiality, maintaining trust and integrity.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Restaurant Shift Lead
Tavern In The Village
09.2015 - 03.2020
- Supervised daily restaurant operations to ensure high service standards and guest satisfaction.
- Trained and mentored staff on menu knowledge, customer service, and operational procedures.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Ensured timely food delivery by coordinating with kitchen staff, expediting orders when necessary.
- Maximized revenue by upselling menu items, suggesting specials, and promoting special events or offers.
Education
Theater Arts
Elmhurst University
Elmhurst, ILSkills
- Office management
- Billing accuracy
- Financial tracking
- Administrative support
- Customer service
- Clear oral/written communication
- Data management
- Organizational skills
- Staff training
- Relationship building
- Reliability
- Phone and email etiquette
Timeline
Office Manager
Leahy Chiropractic
02.2021 - Current
Restaurant Shift Lead
Tavern In The Village
09.2015 - 03.2020
Theater Arts
Elmhurst University