Elizabeth Kimack
St. Louis
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Dispatcher
Commercial Safe and Lock
12.2024 - 03.2025
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
Global Security Specialist
Edward Jones
03.2024 - 07.2024
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Monitored CCTV surveillance systems and responded to alarms.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Monitored and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Dispatcher
American Burglary & Fire
02.2023 - 12.2023
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Coordinated communication between responding officers, dispatchers and other personnel on an ongoing basis.
- Evaluated situations quickly and accurately in order to provide appropriate level of support while minimizing risk of injury or property damage.
- Responded to emergency calls routed by automatic distribution system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Monitored alarm systems to detect any irregularities or malfunctions.
- Maintained accurate records of incoming and outgoing calls, including time received and dispatched.
- Maintained contact with supervisors throughout shift to report progress and any pertinent information relating to the situation at hand.
- Scheduled appointments with specialized equipment technicians for periodic updates or upgrades to equipment and troubleshooting of malfunctioning system components.
- Provided technical guidance to field personnel as needed in order to resolve issues quickly and safely.
Receptionist Area Administrator
Missouri Foundation for Health
03.2022 - 10.2022
- Managing visitors and virtual guests (via email, phone, video, etc.) in a manner which represents MFH as a welcoming, equitable, and professional organization.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Ensure that all MFH staff receives messages, mail, and information promptly and accurately.
- Effectively support colleagues in event coordination and administrative functions.
- Assist the events coordinator with ordering items, tracking attendance for luncheons and meetings, and making reservations.
- Data Entry as needed for various departments
Central Station Operator
Centerpoint Technologies
01.2010 - 08.2017
- Work in conjunction with installing alarm companies.
- Emergency communication response based on standard operating procedures.
- Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system.
- On call 24 hours a day, 365 days year.
- UL compliant.
- Proficient problem solving, required to handle escalated issues.
- Create service requests and dispatch necessary technicians.
- Effectively follow policy and procedures to ensure appropriate response time.
- Supervise employees on shift and make sure the central station operates efficiently.
Education
High School Diploma -
St. John The Baptist High School
05-2006
Skills
- Clerical Support
- Administrative Support
- Scheduling
- Meticulous and Organized
- Security Awareness
- Multi-Line Telephone Systems
- Mail Handling
- Positive and Professional
- Information Protection
- Multitasking and Prioritization
- Dispatch Coordination
- Training New Hires
- Customer Relationship Management
- Data Entry
- Emergency Response
- Incident Response
- Disaster Recovery
- CCTV Monitoring
- Intrusion Detection
- Network Security
- Business Continuity
- Access Control
- Complaint resolution
Certification
- The Monitoring Association Level 1 completed within 90 days of employment
Education and Training
other
References
References available upon request.
Timeline
Customer Service Representative/Dispatcher
Commercial Safe and Lock
12.2024 - 03.2025
Global Security Specialist
Edward Jones
03.2024 - 07.2024
Dispatcher
American Burglary & Fire
02.2023 - 12.2023
Receptionist Area Administrator
Missouri Foundation for Health
03.2022 - 10.2022
Central Station Operator
Centerpoint Technologies
01.2010 - 08.2017
High School Diploma -
St. John The Baptist High School
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