Elizabeth Holland
Springfield
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of Fosse and GXP software.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
O'Reilly Hospitality Management
08.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Server
Steak N Shake
04.2020 - 04.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Peer Mentor
Mississippi University For Women
08.2022 - 05.2024
- Counseled peers individually to assist in overcoming obstacles and adjust to college english requirements.
- Met mentee formally, informally, in-person and virtually to offer support.
- Assessed students' knowledge, comprehension, and study habits to track progress and meet goals.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
Education
Bachelor of Science - Psychology
Mississippi University For Women
05-2024
Skills
- Guest amenities
- Credit and cash payments
- Lobby oversight
- Oral and written communications
- Guest relations
- Experienced with Fosse and GXP systems
- Task prioritization
- Time management
- Problem-solving
Timeline
Front Desk Agent
O'Reilly Hospitality Management
08.2025 - Current
Peer Mentor
Mississippi University For Women
08.2022 - 05.2024
Server
Steak N Shake
04.2020 - 04.2025
Bachelor of Science - Psychology
Mississippi University For Women