Elizabeth Hicks
Belton
Summary
Compassionate and detail-oriented Patient Safety Technician at Children's Mercy Hospitals and Clinics, skilled in de-escalation techniques and vital signs monitoring. Enhanced patient comfort and safety through effective communication and critical thinking, contributing to a calm environment and improved patient satisfaction. Committed to continuous learning and infection control practices.
Overview
20
20
years of professional experience
Work History
Patient Safety Technician
Children's Mercy Hospitals and Clinics
10.2008 - Current
- Monitored patients requiring close observation to ensure safety and well-being.
- Deescalated patient crises to maintain a calm environment.
- Conducted video observation of patients with eating disorders to support treatment plans.
- Performed vital sign assessments and assisted with daily hygiene needs.
- Provided supportive care to enhance patient comfort and recovery.
- Maintained a safe environment, promoting efficient unit operations.
- Executed clerical functions as Unit Secretary to support administrative tasks.
Medical Assistant
Kansas University Medical Center
03.2006 - 10.2008
- Obtained vital signs, heights, and weights from patients during examinations.
- Sanitized and organized exam rooms while restocking medical equipment efficiently.
- Collected comprehensive client medical histories, including medication information and allergies.
- Directed patients to exam rooms and addressed inquiries prior to physician examinations.
- Managed medical records through filing, organizing, and scanning documents for accuracy.
Medical Assistant
Overland Pediatrics & Infectious Diseases
01.2005 - 03.2006
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Certification in Medical Assistant - Medical Assistant
Pinnacle Career Institute
Kansas City, MO01-2005
Skills
- MANDT training
- Mental health awareness
- De-escalation techniques
- Critical thinking
- Continuous learning
- Documentation accuracy
- Vital signs monitoring
- Infection control
- Emergency preparedness
- Patient monitoring
- Multitasking Abilities
Member on Unit Committees
I am active member of our Float Pool Council since 2011
Member of Education Committee 2010 - 2019
Timeline
Patient Safety Technician
Children's Mercy Hospitals and Clinics
10.2008 - Current
Medical Assistant
Kansas University Medical Center
03.2006 - 10.2008
Medical Assistant
Overland Pediatrics & Infectious Diseases
01.2005 - 03.2006
Certification in Medical Assistant - Medical Assistant
Pinnacle Career Institute
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