Elizabeth Como
Lees Summit,MT
Summary
Results-driven and detail-oriented professional with extensive leadership experience in customer service, telemarketing supervision, and administrative support. Proven track record of enhancing operational efficiency and fostering strong communication, complemented by a steadfast commitment to a customer-centered approach. Expertise in managing high-volume environments while driving productivity improvements through effective teamwork and strategic organization. Passionate about delivering exceptional service and creating positive experiences for customers and team members.
Overview
2009
2009
years of professional experience
Work History
Telemarketing Supervisor
Hyla In Home Services
03.2008 - 01.2009
- - Exceeded targets by building, directing, and motivating a high-performing sales team of 15-20 representatives
- - Maintained up-to-date product knowledge to support effective customer engagement.
- - Provided leadership, guidance, and hands-on assistance to sales for 15 representatives.
- - Coordinated with other departments to ensure smooth execution of initiatives.
- - Facilitated team meetings to discuss strategies, challenges, and successes.
- - Developed and implemented sales and customer service improvement strategies.
- - Monitored performance metrics and delivered targeted feedback.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity to 45 representatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff of 45, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Applied Science - Psychology
Argosy University
Orange, CA05.2015
Skills
- Operational Efficiency
- Customer Needs Assessment
- Complaint Resolution
- Documentation & Data Entry
- Customer Inquiries
- Call Handling & Directing
- Positive Reinforcement
- Scheduling
- Reception desk management
- Scheduling appointments
- Positive and professional
- Multi-line telephone systems
- Telephone skills
Timeline
Telemarketing Supervisor
Hyla In Home Services
03.2008 - 01.2009
Associate of Applied Science - Psychology
Argosy University