Elise Couch
Springfield
Summary
Dynamic administrative professional with a proven track record at the City of Springfield, excelling in records retrieval and scheduling. Adept at enhancing operational efficiency through meticulous spreadsheet management and effective communication. Recognized for delivering quality support and fostering positive client relationships, driving productivity and organizational success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
City of Springfield
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Submitted reports on payroll activities.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
PFS Remittance Specialist
Cox Helath
06.2018 - 07.2022
- Followed all company policies and procedures to deliver quality work.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Administrative Assistant
Ozarks Technical Community College
Springfield, MO05-2021
Skills
- Records retrieval
- Meeting planning
- Reception oversight
- Mail handling
- Scheduling
- Microsoft Office Suite
- Clerical support
- Spreadsheet management
Timeline
Administrative Assistant
City of Springfield
08.2022 - Current
PFS Remittance Specialist
Cox Helath
06.2018 - 07.2022
No Degree - Administrative Assistant
Ozarks Technical Community College
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