Elijah Thomas
St Louis
Summary
Dynamic and dedicated professional with a strong work ethic and a proven track record at One 4 All Home Healthcare. Skilled in guest relations and complaint resolution, I excel at fostering loyalty and satisfaction. My initiative and self-motivation drive continuous improvement in service quality, ensuring a clean and safe environment for all.
Overview
2
2
years of professional experience
Work History
Attendant
One 4 All Home Healthcare
9191 West Florissant Ave
06.2023 - Current
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
Sales Associate
Hibbett Sporting Goods
13931 New Halls Ferry Road Space G, Florissant, MO
11.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Business Management
New Mexico State University
Las Cruces, NMNo Degree - Business Management
Lindenwood University
Saint Charles, MO05-2027
High School Diploma -
DeSmet Jesuit High School
St Louis, MO05-2023
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Guest relations
- Initiative and Self-motivation
- Complaint resolution
- Housekeeping
- Trash removal
- Incident reporting
- Security procedures
Timeline
Attendant
One 4 All Home Healthcare
06.2023 - Current
Sales Associate
Hibbett Sporting Goods
11.2022 - 05.2023
No Degree - Business Management
New Mexico State University
No Degree - Business Management
Lindenwood University
High School Diploma -
DeSmet Jesuit High School