Summary
Overview
Work History
Education
Skills
Timeline
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Elijah Thomas

St Louis

Summary

Dynamic and dedicated professional with a strong work ethic and a proven track record at One 4 All Home Healthcare. Skilled in guest relations and complaint resolution, I excel at fostering loyalty and satisfaction. My initiative and self-motivation drive continuous improvement in service quality, ensuring a clean and safe environment for all.

Overview

2
2
years of professional experience

Work History

Attendant

One 4 All Home Healthcare
06.2023 - Current
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
  • Assisted in training new attendants, sharing best practices and tips for efficient service.
  • Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
  • Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
  • Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.

Sales Associate

Hibbett Sporting Goods
11.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

No Degree - Business Management

New Mexico State University
Las Cruces, NM

No Degree - Business Management

Lindenwood University
Saint Charles, MO
05-2027

High School Diploma -

DeSmet Jesuit High School
St Louis, MO
05-2023

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Guest relations
  • Initiative and Self-motivation
  • Complaint resolution
  • Housekeeping
  • Trash removal
  • Incident reporting
  • Security procedures

Timeline

Attendant

One 4 All Home Healthcare
06.2023 - Current

Sales Associate

Hibbett Sporting Goods
11.2022 - 05.2023

No Degree - Business Management

New Mexico State University

No Degree - Business Management

Lindenwood University

High School Diploma -

DeSmet Jesuit High School

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