ELIANA HAGELE
Neosho
Summary
Proven in fast-paced environments, adept at managing client accounts and meeting customer needs with precision. Excelling by leveraging strong problem-solving and multi-tasking skills, ensuring high-quality customer service and operational efficiency. Mastery in promotional support and conflict resolution underpins a track record of excellence and adherence to procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Delivery Driver
EZ Way
10.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Direct Support Professional
Easy Living Inc.
02.2024 - 07.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Passed medication and monitored administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Sales Associate
Lowes
08.2023 - 02.2024
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Followed checklist to complete retail store opening and closing activities
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
Dietary Aide
Winterspark Nursing and Rehabilitation Center
12.2022 - 04.2023
- Delivered dishes and meal trays to patient rooms during scheduled times
- Performed daily cleaning duties such as sweeping floors and mopping surfaces
- Provided excellent customer service to residents, staff, and families
- Assisted with preparing and serving meals according to dietary requirements and regulations
- Checked meal trays for compliance with diet modifications
- Demonstrated effective communication skills when interacting with patients, families, and staff
- Maintained a clean work environment by sanitizing equipment and washing dishes
- Prepared trays for special diets according to physician's instructions
Team Member
Chick Fil A
03.2022 - 09.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Built relationships with customers through providing accurate information on products or services offered
Education
Biology
Crowder College
NeoshoHigh School Diploma -
Ranchview High School
Irving, TX05.2020
Skills
- Promotional support
- Client Account Management
- Customer Needs Assessment
- Conflict Resolution
- Multi-tasking strength
- Problem-Solving
- Policy and Procedure Adherence
Certification
- First Aid/CPR/AED Instructor Certificate – American Red Cross or American Heart Association.
- Missouri Driver's License
- First Aid Certification
Timeline
Delivery Driver
EZ Way
10.2024 - Current
Direct Support Professional
Easy Living Inc.
02.2024 - 07.2024
Sales Associate
Lowes
08.2023 - 02.2024
Dietary Aide
Winterspark Nursing and Rehabilitation Center
12.2022 - 04.2023
Team Member
Chick Fil A
03.2022 - 09.2022
Biology
Crowder College
High School Diploma -
Ranchview High School
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