Elaine Penn
Independence,MO
Summary
I am a Tools of Choice Coach and Lead Direct Support professional, skilled in behavioral support and effective communication. I advocate for client independence, successfully implementing individualized support plans that improved overall quality of care. I am energetic and compassionate with a knack for building positive relationships and providing exceptional care. I have a robust understanding of essential care practices and adept at managing diverse needs of individuals, including physical and emotional support. I am committed to enhancing quality of life for those served through dedicated and compassionate support.
Overview
2
2
years of professional experience
Work History
Tools of Choice Coach
Care by Clark
04.2025 - Current
- Facilitated feedback sessions to enhance team communication and collaboration.
- Developed training materials to support the professional growth of team members.
- Coordinated goal-setting workshops to align individual objectives with organizational mission.
- Resolved conflicts among team members through effective mediation strategies.
- Trained new coaches on best practices and tools for effective team management.
- Implemented performance evaluation systems to track staffs progress and development.
- Encouraged team development through workshops focused on supporting the individuals we cared for.
- Created resources to assist team members in utilizing chosen tools effectively.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Lead Direct Support Professional
Care by Clark
11.2023 - Current
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Encouraged client independence by guiding the development of decision-making skills and offering support when needed.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with care teams.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Enhanced client self-esteem by giving verbal praise regularly and celebrating milestones as part of the ongoing support process.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Using the Tools of Choice program to best support individuals with high behavioral needs
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
GED -
Missouri HISET Test
Tools of Choice Certified
CPR Certified
BBP Certified
Level 1 Med Aid Certified
Skills
- Personal care assistance
- Behavioral support
- Client advocacy
- Daily living support
- Effective communication
- Personable and friendly
- Building relationships
- Verbal and written communication
- Personal development
- Activity planning
- Community integration
- Disability awareness
Timeline
Tools of Choice Coach
Care by Clark
04.2025 - Current
Lead Direct Support Professional
Care by Clark
11.2023 - Current
GED -
Missouri HISET Test
Tools of Choice Certified
CPR Certified
BBP Certified
Level 1 Med Aid Certified