Ekemini Akpan
Saint Louis,MO
Summary
Business Systems Analyst with 6 years of enterprise experience, including 3.5 years supporting IT systems in financial services and large enterprise environments. Proven ability to bridge business and technical teams by gathering requirements, triaging issues, supporting enterprise applications, and improving system performance. Strong communicator with experience in application support, system analysis, monitoring tools, and cross-functional collaboration in Agile and Waterfall environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
Edward Jones
03.2024 - Current
- Served as first-line application support for enterprise systems, triaging incidents using ServiceNow, and coordinating resolution across infrastructure, development, and business teams.
- Gathered, analyzed, and translated business and technical requirements into functional documentation to support system enhancements and defect resolution.
- Monitored Linux and Windows servers and applications performances using Splunk and Dynatrace, proactively identifying system issues and performance degradation.
- Partnered with vendors and stakeholders to investigate production issues, perform root-cause analysis, and recommend technology-driven solutions.
- Supported enterprise initiatives related to cloud migration (AWS) by assisting with system readiness, testing, and end-user support.
- Utilized ServiceNow for incident, problem, and change management, ensuring accurate documentation and SLA compliance.
- Tracked work and coordinated deliverables using Jira, supporting Agile and hybrid project environments.
- Tested, validate,d and supported Linux and Windows systems changes to ensure stability, performance, and alignment with business needs.
IT Service Desk Analyst
Stifel
11.2023 - 03.2024
- Provided IT application and systems support by troubleshooting incidents, identifying root causes, and implementing corrective actions.
- Gathered and documented user and system requirements, translating business needs into technical solutions for development and support teams.
- Created and maintained IT process documentation, including workflows, procedures, and system standards.
- Supported application upgrades, patches, and bug fixes while minimizing business disruption.
- Assisted end users with hardware and software issues, escalating complex incidents as needed.
- Supported IT security and compliance initiatives, assisting with implementation of security controls and system safeguards.
- Collaborated cross-functionally to improve system reliability, performance, and end-user experience.
Sales Analyst - Contract
Spectrum
04.2023 - 11.2023
- Coordinated customer visits and sales presentations to promote new out-of-the-box marketing products.
- Negotiated contracts terms and conditions to close sales.
- Analyzed sales and customer data to adjust marketing strategies.
- Created sales programs and made presentations to customers within area to promote and drive sale of products.
- Analyzed trends in sales data to identify areas for improvement or growth.
- Conducted presentations and product demonstrations to potential clients.
- Collaborated closely with marketing teams to develop promotional materials for campaigns.
- Gave presentations on marketing products to customers; acquired new residential customers through door-to-door contact from assigned leads.
Cybersecurity, Apprentice
Boeing Company
12.2022 - 03.2023
- Reviewed computer systems, components, and functionalities.
- Participated in virtualized training and analysis of cyber threats - acquired in-depth knowledge on basic, moderate, and advanced cybersecurity threats and principles.
- Analyzed cyber threats such as Ransomware and Internet of Things (IoT) attacks and reviewed the appropriate defense mechanisms for each situation.
- Diagnosed system errors using remote diagnostic tools.
- Deployed updates across multiple operating systems simultaneously.
- Developed proficiency in multiple software platforms, including Windows and Mac OS.
Clinical Data Manager
Hi-Tech Charities
11.2021 - 11.2022
- Reported and recorded behavioral health and clinical data into a federal database system - SPARS - under the Substance Abuse and Mental Health Services Administration (SAMHSA).
- Maintained proper data reporting and analysis using the appropriate data tools such as EXCEL, SQL.
- Reviewed and revised clinical data to maintain accuracy.
- Developed agency policies for different social services and maintained adequate data on applicants.
- Performed troubleshooting on computer and mobile devices and maintained updated repair data on the devices.
- Created custom queries using SQL programming language to extract desired information from databases.
- Maintained current knowledge of applicable federal laws governing privacy, security regulations such as HIPAA, HITECH Act.
Minimally Invasive Surgical Support
SpecialtyCare - Mercy Hospital
01.2019 - 10.2021
- Led interdepartmental communication with technical problems and difficulties with surgical equipment and provided technical solutions.
- Oversaw and supported laparoscopic procedures, including application of surgical instrumentation, technical support, pre-operation set up and break down.
- Sterilized surgical equipment using a 15-step cleaning guide, and prepared equipment for scheduled operations.
- Managed documentation and cross-checked information to ensure all Mercy Hospital protocols were properly met.
- Performed all necessary pre-operative preparation for surgical procedures including equipment sterilization and inventory management.
- Managed sterile processing areas ensuring proper decontamination techniques were followed at all times.
Data Abstractor
Mercy Hospital & Medical Center
10.2018 - 01.2019
- Developed strategies to accurately capture relevant data from medical records.
- Trained new staff members on proper techniques for data abstraction and documentation.
- Proficient in ICD-10 and CPT coding systems for accurate data abstraction.
- Demonstrated strong organizational skills to ensure timely completion of abstract tasks.
- Maintained confidentiality of all patients’ information according to HIPAA regulations.
- Analyzed data sets to identify areas of improvement in the collection process.
- Researched and identified best practices for improving data abstraction processes.
- Utilized advanced Microsoft Office Suite skills to effectively manage workloads.
- Accurately abstracted patient data from medical records into electronic health record system.
Education
Bachelor Of Science - Cybersecurity
Maryville University
St Louis, MO05.2025
Bachelor of Science - Biological Sciences
Southern Illinois University
Edwardsville, IL05.2018
Associate of Arts - General Transfer Studies
Saint Louis Community College
St Louis, MO08.2013
Skills
Business & Systems Analysis
- Requirements Gathering & Documentation
- Process Improvement
- Stakeholder Management
- Application Support & Triage
Technical & Tools
- SQL (Foundational, self-taught)
- Python (Foundational, self-taught)
- AWS Foundations
- Splunk, Dynatrace
- ServiceNow
- Jira
Methodologies
- Agile
- Waterfall
Data & Reporting
- Data Analysis
- MS Excel
Certification
Scrum Master Foundations
Timeline
Business Systems Analyst
Edward Jones
03.2024 - Current
IT Service Desk Analyst
Stifel
11.2023 - 03.2024
Sales Analyst - Contract
Spectrum
04.2023 - 11.2023
Cybersecurity, Apprentice
Boeing Company
12.2022 - 03.2023
Clinical Data Manager
Hi-Tech Charities
11.2021 - 11.2022
Minimally Invasive Surgical Support
SpecialtyCare - Mercy Hospital
01.2019 - 10.2021
Data Abstractor
Mercy Hospital & Medical Center
10.2018 - 01.2019
Bachelor Of Science - Cybersecurity
Maryville University
Bachelor of Science - Biological Sciences
Southern Illinois University
Associate of Arts - General Transfer Studies
Saint Louis Community College