Ekaterina Mikriukova

• Managed high call volume while maintaining a professional and friendly demeanor with all customers.
• Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
• Completed orders and organized product deliveries to meet customer timetables
• Tracked stock using company inventory management software
• Increased online sales by offering advice on purchases and promoting additional products
• Provided positive first impressions to welcome existing, new and potential customers
• Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
• Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
• Resolved customer complaints with patience and understanding, enhancing overall customer satisfaction.

• Defined clear targets and objectives and communicated to other team members.
• Offered administrative support to the hotel construction project "INTERCONTINENTAL MOSCOW TVERSKAYA"
• Resolved problems promptly to elevate the suppliers approval
• Offered assistance to the General Manager which included

translations & interpreting

• Offered daily support to the customers from Russia and post-soviet states) and developed contacts with potential customers
• Organized company functions, meetings and events
• Used MS Office to produce reports, elaborate contracts, presentations and maintain daily correspondence with the customers
• Organized trade fairs, advertising, technical/commercial seminars, product certification, insurance practices
• Offered multiple assistance to the general management which included daily translations and interpreting
• Promoted a positive work environment through active engagement with employees, fostering a culture of open communication and mutual respect.