Eguzqui López
Heraclio Fajardo 3431,MO
Summary
Product manager with extensive experience in IT service management and logistics. Proven ability to lead cross-functional teams in product development, enhancing user experiences and optimizing project outcomes. Strong background in incident management and foreign trade, aligning strategies with business goals.
Overview
12
12
years of professional experience
Work History
FOREIGN TRADE AND LOGISTICS MANAGER
INGENIERO TUGENTMAN
04.2020 - 08.2021
- Managed logistics operations to achieve consistent on-time delivery of products.
- Coordinated transportation schedules with suppliers and vendors to streamline delivery processes.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Developed and implemented efficient inventory management processes.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Collaborated with external partners to optimize supply chain performance.
- Oversaw compliance with safety regulations and company policies.
- Analyzed shipping data to identify areas for process improvement.
- Created reports tracking shipment progress and delivery times to enhance transparency and decision-making.
- Worked collaboratively with customers and staff at various levels.
CUSTOM BROKER EXPORTS SPECIALIST
ALFREDO RAMA Y CIA.
02.2014 - 02.2018
- Negotiated contract terms, securing favorable outcomes for clients and enhancing company profitability.
- Managed client relationships, facilitating transactions that strengthened trust and loyalty.
- Coordinated with legal teams to ensure compliance with regulatory requirements.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Acted as buyer or seller representative when arranging sales.
- Collaborated with teams to streamline processes and enhance operational efficiency.
- Prepared detailed reports on market conditions and client activity, providing insights for stakeholder decision-making.
- Conducted market research to identify trends and inform business strategies.
SR PRODUCT MANAGER
SABRE
06.2025 - Current
- Managed product lifecycle from concept through launch and post-launch analysis.
- Developed product roadmaps and prioritized feature sets based on strategic alignment with user needs and business objectives.
- Led product development initiatives that improved user experience across platforms by incorporating user insights.
- Collaborated with cross-functional teams to align product strategy with business goals.
- Analyzed user feedback to drive iterative product enhancements, resulting in increased user satisfaction.
- Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
- Coordinated product launches and promotional activities across multiple channels including web, email and social media.
- Facilitated stakeholder meetings to gather requirements and provide project updates.
INCIDENT MANAGER
SABRE
08.2021 - 06.2025
- Coordinated cross-functional teams during major incidents to enhance communication and expedite resolution.
- Managed incident response processes to ensure swift resolution of operational issues.
- Maintained composure during high-priority incidents to support effective resolution.
- Led post-incident reviews to evaluate response effectiveness and implement best practices.
- Analyzed incident data to identify trends and recommend process improvements.
- Implemented tools for tracking incidents, enhancing visibility across the organization.
- Trained team members on incident management protocols and escalation procedures.
- Facilitated stakeholder meetings to assess ongoing incidents and address potential operational impacts.
- Developed and maintained incident management documentation for training and reference purposes.
HELPDESK SPECIALIST
SABRE
02.2018 - 03.2020
- Delivered technical support to users navigating SABRE software applications, enhancing user experience and satisfaction.
- Troubleshot hardware and software issues for internal and external clients.
Education
Product Manager - Product Management
Google
06-2025
ITIL -
Centro de capacitaciones
JacksonvilleCAE -
Cambridge
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
Timeline
SR PRODUCT MANAGER
SABRE
06.2025 - Current
INCIDENT MANAGER
SABRE
08.2021 - 06.2025
FOREIGN TRADE AND LOGISTICS MANAGER
INGENIERO TUGENTMAN
04.2020 - 08.2021
HELPDESK SPECIALIST
SABRE
02.2018 - 03.2020
CUSTOM BROKER EXPORTS SPECIALIST
ALFREDO RAMA Y CIA.
02.2014 - 02.2018
Product Manager - Product Management
Google
ITIL -
Centro de capacitaciones
CAE -
Cambridge