EDMUND CHANG
Summary
Dynamic professional with a strong foundation in event coordination and travel planning. Known for enhancing client experiences through effective communication and logistical management. Committed to delivering seamless operations and innovative solutions in collaborative environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Travel Consultant
Sands China
04.2026 - 06.2026
- Assisted clients in planning and booking customized travel itineraries.
- Coordinated travel arrangements including flights, hotels, and transportation.
- Provided expert travel consultation by issuing tickets and arranging transportation to ensure smooth event logistics and seamless client experiences..
- Assisted clients in creating and booking customized travel itineraries that met their specific needs.
- Communicate effectively with stakeholders to resolve issues promptly.
Sales Associate
Famous
02.2025 - 11.2025
- Assisted customers with product selection and provided expert recommendations.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained store cleanliness and organized product displays to enhance shopping experience.
- Collaborated with team members to achieve sales targets and improve service quality.
Sales Assistant
Swire Group
12.2024 - 02.2025
- Assisted market sales, organizing store layout to improve customer navigation and satisfaction.
- Maintained cleanliness and order, fostering a welcoming environment for customers.
- Supported inventory management to ensure product availability.
- Supported inventory management, ensuring timely product availability for customer needs.
Executive of Event
Melco Resorts
03.2018 - 07.2020
- Coordinated contract signing and fee collection to enhance event booking efficiency.
- Managed accounts payable and receivable, ensuring accuracy in financial reporting.
- Coordinated with vendors, consistently meeting project deadlines to support event success.
- Proposed activity levels to optimize departmental budget resources.
- Managed daily operations to enhance guest experiences at luxury resort.
Coordinator, Finance
Sands China
06.2016 - 11.2017
- Prepared accounts and provided audit information to ensure compliance.
- Completed reconciliations and tracked expenses to maintain financial accuracy.
- Calculated overtime and leave hours to support payroll processing.
- Maintained organized financial records to facilitate audit readiness.
Administration Executive
DSI, Gov
06.2015 - 06.2016
- Produced newsletters and email updates to maintain communication channels.
- Assisted staff with clerical and administrative tasks to streamline operations.
- Facilitated internal communication to strengthen team collaboration.
- Organized and managed documentation for improved accessibility.
Bank Teller
BNU, Bank
05.2014 - 06.2015
- Processed customer transactions efficiently and accurately at BNU Bank.
- Resolved customer inquiries promptly, fostering customer loyalty and retention.
- Assisted customers with account inquiries and service requests daily.
VIP Host
Galaxy Macau
10.2012 - 04.2013
- Delivered exceptional guest experiences, boosting satisfaction ratings.
- Managed VIP reservations, ensuring seamless and personalized service.
- Cultivated strong relationships with high-profile clients for repeat business.
- Coordinated exclusive events, enhancing brand visibility and loyalty.
- Trained staff on VIP protocols, elevating overall service standards.
Paiza Guest Service Agent
Sands China
03.2012 - 08.2012
- Delivered exceptional guest experiences, boosting satisfaction scores by 30%
- Resolved issues promptly, achieving a 95% first-contact resolution rate
- Upsold services and amenities, increasing revenue by 20% quarterly
- Implemented feedback systems, leading to a 15% improvement in service quality
Education
Bachelor - Event Management
Macao University Of Tourism
01-2022
Bachelor - Marketing Management
Macao University Of Science and Technology
01-2012
Skills
- Travel planning
- Travel marketing
- Customer relationship management
- Scheduling optimization
- Project organization
- Creative solutions
- Computer proficiency
- Management and leadership
- Team leadership
- Itinerary development
- Critical thinking skills
- Customer management
- Booking management
Certification
- China&HK&Macau Driver license Digital Marketing Specialist Certification Course – DSAL
- Course on filming and editing short videos for tourism promotion. – DSAL & CENTRO DE ESTUDOS PERMANENTES POS - LABORAL
- Digital marketing training course (short film for Douyin and functional writing training with Artificial Intelligence for RedNote).----Macau Productivity and Technology Transfer Center
HOBBIES AND INTERESTS
reading, jogging, Learning new stuff
Accomplishments
Handled and joined events such as: The House of Dancing Water, Parade for the Celebration of Chinese New Year, Elékron Stunt Show Opening, Concert Event, Ferrari: Under the Skin, Art Macao, Michelin Gala Dinner, Melco Start talent Show.
Languages
English
Intermediate (B1)
B1
Timeline
Travel Consultant
Sands China
04.2026 - 06.2026
Sales Associate
Famous
02.2025 - 11.2025
Sales Assistant
Swire Group
12.2024 - 02.2025
Executive of Event
Melco Resorts
03.2018 - 07.2020
Coordinator, Finance
Sands China
06.2016 - 11.2017
Administration Executive
DSI, Gov
06.2015 - 06.2016
Bank Teller
BNU, Bank
05.2014 - 06.2015
VIP Host
Galaxy Macau
10.2012 - 04.2013
Paiza Guest Service Agent
Sands China
03.2012 - 08.2012
Bachelor - Event Management
Macao University Of Tourism
Bachelor - Marketing Management
Macao University Of Science and Technology