EDMOND NANCE
UNION,MO
Summary
Analyst with extensive expertise in optimizing project delivery and financial management. Skilled in project management, customer service, and data analysis. Previous use of tools like Salesforce, NetSuite, Deltek Costpoint. Passionate about using innovative solutions to enhance operational efficiency and drive business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BUSINESS OPERATIONS ANALYST
Accenture Federal Services
08.2022 - 03.2025
- Coordinated and managed the project related staffing, employee support, and information on a HR Level.
- Managed the projects and accounts financial health by supporting the achievement of financial goals by ensuring accurate forecast, various analysis, client billing and providing financial information.
- Providing administrative support of client contracts and management of client deliverables.
- Contributed to annual budget preparation by providing variance reporting and analysis.
- Helping manage the business and financial risk to accenture, the clients, and employees.
- Provided response support, opportunity management, and Business Development and assist with Bid and Proposal Management for contracts.
- Managed the facility and workplace owned by accenture related to the project.
- Handled the management of issues, risk , and overall quality of operations
- Provided administrative support of subcontract agreements, including HW/SW Procurement, labor agreements, intercompany work orders, and small business support.
- Provided the management of purchases orders and vendor invoice processing.
- Provided the management of financial reports
- Gathered, documented, and modeled data to assess business trends.
- Acted as a liaison between finance, procurement, and project teams for effective communications and issue resolution.
- Analyzed complex data sets to provide actionable insights for process improvement.
LEVERAGED SERVICE REPRESENTATIVE
AT&T
10.2017 - 07.2022
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Sold various AT&T products & services
- Assumed ownership over team productivity and managed workflow to meet or exceed customer service goals
- Met all call guidelines including service level, handle time, and productivity
- Followed through with all escalations to increase customer retention rates
- An effective liaison between customer and interdepartmental management
ACADEMIC SPECIALIST
Southeast Missouri State University
08.2015 - 05.2017
- Worked directly with students by providing academic assistance through the Academic Improvement Program, Academic Enhancement Program, and the Financial Aid Program
- Completed student intake
- Developed, planned, and implemented student's academic lessons for program
- Served on committees and work groups; attended professional training and workshops on an ongoing basis
- Experience using Colleague Ellucian System
- Worked on retention programs at SEMO by following up on existing initiatives and identifying new outreach opportunities with various departments
- Kept regular contact with students via phone, email, or face to face
- Place referrals for students to receive various services
- Advised students on their Academic Progress and Course Planning
- Spoke to students one on one to help students understand degree requirements and satisfactory academic progress policy
- Facilitate global project compliance, enhancing delivery efficiency and team collaboration
- Manage and track purchase orders, ensuring accuracy and timely processing for departmental needs
- Monitor purchase order status, resolving delays and discrepancies with vendors and teams
- Oversee global scheduling using project management tools, ensuring seamless operations
- Collaborate with team leads to manage requests and monitor capacity for optimal performance
- Drive project delivery excellence through Canvas process compliance, while maintaining comprehensive budget tracking and monthly reconciliation procedures
- Coordinate with creative teams to optimize project pipeline management, enhance reporting visuals, and ensure seamless cross-functional communication
- Monitor global scheduling through project management software, ensuring timely delivery and proactive issue resolution across vendor relationships
- Foster cross-functional partnerships to enhance project pipeline efficiency and strengthen vendor relationships across global teams
- Develop comprehensive reporting frameworks that elevate data visualization and facilitate informed decision-making processes
- Spearhead process improvements in purchase order management, reducing processing time and enhancing departmental efficiency
FINANCIAL AID SPECIALIST
Three Rivers College
06.2013 - 08.2015
- Performs specialized clerical duties in the processing and tracking of financial aid applications, loans, and other forms
- Disseminated student financial aid information to students, parents, and staff members in orientation sessions or one-on-one; by telephone and email, and at outreach events as needed
- Spoke to students one on one to help students understand degree requirements when it comes to financial aid
- Counsel students on all acceptances and other matters related directly to the student financial plan
- Guided students regarding financial aid eligibility, financial aid application procedures, and college costs
- Provided timely and accurate financial aid information to student questions and requests
- Participated in admission and financial aid information sessions on and off campus
- Trained and supervised six work-study students for Financial Aid
Education
MASTER OF SCIENCE - Management
Southeast Missouri State University
08.2017
BACHELOR OF SCIENCE - Business Administration, Economics
Central Methodist University
05.2015
ASSOCIATE OF SCIENCE - Business Administration
Three Rivers College
05.2013
Skills
- Budgeting and forecasting
- Project Management
- Proficient in Microsoft Office
- Agile
- Experience with Netsuite
- Microsoft Excel
- Salesforce CRM expertise
- Jira project management
- Customer Service
- Team Leadership
- Problem Solving
- Analytics
- Budget Management
- Financial Aid
- Human Resource
- Healthcare Management
- Vendor Management
- Cross-Functional Collaboration
- Strategic Planning
- Data Analysis
- Time Management
Additional Information - Military Service
United States Navy, Hospital Corpsman, 02/09, 12/11
Certification
- ICAgile Certified Professional- Issued Aug 2022
Timeline
BUSINESS OPERATIONS ANALYST
Accenture Federal Services
08.2022 - 03.2025
LEVERAGED SERVICE REPRESENTATIVE
AT&T
10.2017 - 07.2022
ACADEMIC SPECIALIST
Southeast Missouri State University
08.2015 - 05.2017
FINANCIAL AID SPECIALIST
Three Rivers College
06.2013 - 08.2015
BACHELOR OF SCIENCE - Business Administration, Economics
Central Methodist University
ASSOCIATE OF SCIENCE - Business Administration
Three Rivers College
MASTER OF SCIENCE - Management
Southeast Missouri State University
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