Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eddie Lam

Macao

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desk Side Services Specialist

VENETIAN MACAU, S.A.
06.2017 - Current
  • Assisting end-users with setup, installation, configuration of IT-relative hardware, including desktop, laptop, printer, scanner and handheld devices.
  • Implement installation, test, maintenance of software components. Lead deployment of software releases, system update.
  • Provide technical support of end-users about hardware, software, network or other IT-related issue. Investigate and troubleshoot the problems, offer clear and efficient solution to users.
  • Stay updated with latest security threats and vulnerabilities. Implement system update to compliance with enterprise security baseline.
  • Maintain accurate record of IT assets, including hardware and software inventory.
  • Cooperate with vendors and third-part technical support teams to fix technical issues.


Education

Computer Science And Programming

University of Macau
05.2017

Skills

  • Technical Proficiency in hardware, software, and operating systems
  • Well-organized with ability to handle multiple tasks
  • Strong Communication and Interpersonal skill
  • Proficiency in Troubleshooting and Problem-Solving
  • Adaptability and Continuous Learning

Certification

  • CCNA (2020)

Languages

Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Advanced
C1

Timeline

Desk Side Services Specialist

VENETIAN MACAU, S.A.
06.2017 - Current

Computer Science And Programming

University of Macau

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Eddie Lam