Ebony Robinson
Application Analyst III
Kansas City,MO
Summary
Strategic healthcare operations and technology leader with 25+ years of experience driving enterprise initiatives across revenue cycle, clinical access, contract-aligned solutions, and stakeholder engagement. Proven ability to design, evaluate, and optimize complex portfolios, lead cross-functional teams, analyze performance data, and deliver measurable business outcomes. Known for translating operational and clinical requirements into scalable, value-driven solutions.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Application Analyst III
BJC Healthcare / Saint Luke’s Health System
Saint Louis, Missouri
01.2021 - Current
- Led enterprise scheduling and access initiatives supporting multi-department clinical operations, aligning system design with operational and financial objectives.
- Managed end-to-end project execution for an Infusion Scheduling Template Generator, including stakeholder discovery, risk identification, phased go-lives, and post-implementation optimization.
- Built Infusion Scheduling Generator tool for 25 Oncology and Infusion departments. This resulted in total of 9 hours saved for chair utilization, adding 1563 visits per month, an increase in $30,263,341 in charges with an average of 35 seconds to schedule a patient in a 6 month period.
- Facilitated cross-functional working sessions with clinical leaders, operations, IT, and vendors to define requirements and design scalable solutions.
- Served as reporting and analytics lead for Epic Cadence, developing 20+ operational reports and dashboards used by leadership to monitor performance and utilization.
- Designed and implemented Decision Tree logic for Central Scheduling and Auto Dialer initiatives, improving call routing accuracy and scheduling efficiency.
- Coordinated vendor engagements and technical requests, ensuring deliverables aligned with organizational standards and strategic priorities.
- Led training for 100+ end users, including Community Connect affiliates, improving adoption and reducing post-go-live support needs.
- Participated in governance activities including peer panel interviews and enterprise process-improvement initiatives.
- Improved scheduling visibility and access workflows across multiple departments
- Reduced operational risk through structured cutovers and phased go-lives
Training & Support Specialist
PHI Medical Office Solutions
Shawnee, KS
01.2019 - 01.2021
- Managed approximately 30 incoming calls and emails per day from end users.
- Partnered with healthcare clients to optimize system usage and operational workflows supporting anesthesia billing and practice management.
- Tested new software releases, validated functionality, and collaborated with internal teams to address defects and enhancements.
- Built trusted client relationships through consistent communication and issue resolution, supporting long-term contract value realization.
- Delivered end-user training across multiple modalities, improving system adoption and reducing recurring support requests.
Senior Revenue Cycle Analyst
Cerner Corporation
Kansas City, Missouri
01.2018 - 01.2019
- Consulted with healthcare organizations on revenue cycle strategy, workflow optimization, and system design impacts.
- Led client-facing meetings to gather requirements, present recommendations, and align solutions with operational goals.
- Collaborated with technical and operational teams to mitigate risk and resolve complex issues impacting revenue integrity.
- Influenced decision-making through data-driven analysis and clear executive-level communication.
Senior Software Project Leader
DST Systems
Kansas City, MO
01.2017 - 01.2018
- Managed medium-to-large IT initiatives with teams of 20+ engineers, data scientists, and QA professionals.
- Led Agile delivery ceremonies and monitored sprint velocity, backlog health, and delivery timelines. Decreased backlog from six months to two week sprints
- Analyzed business requirements and proposed solution options aligned with client strategy, compliance, and budget constraints.
- Produced forecasts, budget reports, and performance updates for senior leadership and clients.
- Improved on-time delivery and transparency across multiple client portfolios
- Strengthened audit readiness and SDLC compliance
- Successfully led multiple projects simultaneously while maintaining a focus on priorities, resource allocation, and overall strategic objectives.
Application Analyst II
University of Kansas Hospital
Kansas City, KS
01.2015 - 01.2017
- Gathered and analyzed operational and regulatory requirements for access and registration systems.
- Designed and implemented system enhancements supporting revenue cycle performance and compliance.
- Partnered with clinical and operational stakeholders to troubleshoot issues and optimize workflows.
- Served as onboarding mentor for new analysts, accelerating productivity and consistency.
Training & Quality Assurance Manager
CoreSource
Overland Park, Kansas
01.2011 - 01.2014
- Led QA and training operations for claims and customer service teams across 8 satellite offices.
- Managed and coached 11 direct reports, overseeing onboarding, audits, and performance improvement.
- Analyzed quality data and implemented targeted training strategies.
- Increased QA and customer satisfaction scores from 65% to 94%
- Designed and delivered training for 250+ employees
- Improved new-hire readiness and goal attainment within first 90 days
- Developed and implemented comprehensive quality assurance plans to monitor quality and adherence to regulatory standards.
Education
Master of Healthcare Administration Certificate -
MidAmerica Nazarene University
Olathe, KS02.2022
MBA - Business Administration
MidAmerica Nazarene University
Olathe, KS05.2021
B.A. - Management & Human Relations
MidAmerica Nazarene University
Olathe, KS02.2015
Skills
Certification
ITIL 4 Foundation
CORE COMPETENCIES
- Contract & Solution Strategy Design
- Stakeholder Engagement & Facilitation
- Portfolio & Performance Management
- Data Analysis & Reporting
- Cross-Functional Leadership
- Change Management & Implementation
- Vendor & Partner Collaboration
- Process Optimization & Risk Mitigation
Timeline
Application Analyst III
BJC Healthcare / Saint Luke’s Health System
01.2021 - Current
Training & Support Specialist
PHI Medical Office Solutions
01.2019 - 01.2021
Senior Revenue Cycle Analyst
Cerner Corporation
01.2018 - 01.2019
Senior Software Project Leader
DST Systems
01.2017 - 01.2018
Application Analyst II
University of Kansas Hospital
01.2015 - 01.2017
Training & Quality Assurance Manager
CoreSource
01.2011 - 01.2014
Master of Healthcare Administration Certificate -
MidAmerica Nazarene University
MBA - Business Administration
MidAmerica Nazarene University
B.A. - Management & Human Relations
MidAmerica Nazarene University