Allison Lacy
Belton
Summary
Diligent Coordinator with solid background in coordinating dispatch operations efficiently. Proven track record of streamlining processes and enhancing team productivity. Demonstrated ability in managing logistics and resolving complex scheduling issues.
Overview
8
8
years of professional experience
Work History
Dispatch Coordinator
Johnson Controls
2022.12 - Current
- Developed strong relationships with clients by providing consistent updates on technician/ appointment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time appointments and maximize fleet utilization.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Trained others are scheduling procedures, fostering a cohesive team environment focused on customer service excellence.
- Scheduled and organized appointments to a skill proficient technician.
Dispatcher
C.A.R. Transport
2022.01 - 2022.10
- Managing tip scheduling
- Organizing time sensitive trips
- Communicating with drivers about trips
- Working with Microsoft office, excel, teams, and outlook
- Scheduling drivers for the following workday
- Complete multiple ETA reports for various manufacturers daily
- Update drivers time off and availability
- Answering incoming calls
Dispatcher/Driver
MediCoach
2017.08 - 2022.03
- Driving disable patients to and from doctors, hospitals, home
- Managing trip scheduling
- Communicating trip information to drivers
- Scheduling all drivers for the following work day
- Office management
- Work from home billing and invoicing
- Processing payments through PayPal business account
- Organizing time sensitive trips
- Answering incoming phone calls
Education
High School -
Olathe North High School
01.2006
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Route planning expertise
- Data entry
- Customer service
- Service coordination
- Microsoft office
- Decision-making
- Quality control
- Database maintenance
- Prioritizing calls
- Communication management
- Creative thinking
- Route planning and adjustment
- Message and work order transfer
- Closing tickets
- Schedule management
- Workload management
- Dispatching field personnel
- Call center software
- Dispatch recordkeeping
- Routing orders
- Customer relationship management
- Equipment inspection
- Mentoring and coaching
- Strategy development
- Records maintenance
- Performance assessments
- Schedule coordination
- Updating logs
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
- Verbal communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
sign language
Professional Working
Timeline
Dispatch Coordinator
Johnson Controls
2022.12 - Current
Dispatcher
C.A.R. Transport
2022.01 - 2022.10
Dispatcher/Driver
MediCoach
2017.08 - 2022.03
High School -
Olathe North High School