Dylan Shepherd
O'Fallon
Summary
Accomplished Lead Technician at Central States MFG, renowned for optimizing troubleshooting procedures and enhancing team skill development. Demonstrated excellence in system maintenance and quality control, coupled with a strong work ethic under pressure. Achieved significant improvements in operational efficiency and standardized training, showcasing exceptional diagnostic testing and leadership abilities.
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Lead Technician
Central States MFG
01.2020 - Current
- Mentored junior technicians to foster skill development and knowledge-sharing within team.
- Diagnosed system malfunctions, minimizing disruptions in production environments.
- Optimized troubleshooting procedures utilizing Splunk, resulting in faster issue identification for web services.
- Led system maintenance projects, enhancing operational efficiency for critical infrastructure.
- Developed training materials utilizing Confluence, resulting in standardized onboarding processes for new hires.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Assistant Kitchen Manager
Culvers
11.2017 - 01.2020
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
Kitchen Line Cook
Unkorked
01.2015 - 01.2017
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
Education
High School Diploma -
Timberland High School
Wentzville, MO05-2018
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Data analysis
- Hospitality and accommodation
- Team scheduling
- Maintenance and repairs
- Quality control
- Attention to detail
- Works Well Under Pressure
Timeline
Lead Technician
Central States MFG
01.2020 - Current
Assistant Kitchen Manager
Culvers
11.2017 - 01.2020
Kitchen Line Cook
Unkorked
01.2015 - 01.2017
High School Diploma -
Timberland High School
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