Dylan Kennedy
Gravois Mill
Summary
Results-driven Internet Technician with expertise in router configuration and network troubleshooting at Charter Spectrum. Demonstrated proficiency in implementing security measures and managing IP addresses, enhancing customer satisfaction through effective help desk support. Collaborated with field teams to optimize service delivery and ensure compliance with industry standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Internet Technician
Charter Spectrum
05.2021 - 12.2025
- Diagnosed and resolved internet connectivity issues for residential and business customers.
- Configured routers and modems to optimize network performance and reliability.
- Conducted routine maintenance checks to ensure system integrity and service quality.
- Collaborated with field technicians to enhance installation processes and customer satisfaction.
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients'' networking needs.
- Implemented security measures to protect client data and maintain the integrity of their networks.
- Provided remote assistance when necessary, guiding customers through step-by-step troubleshooting procedures over the phone or via email correspondence.
- Monitored regulatory compliance with industry standards and legal guidelines.
Education
Software Development - Software Systems
Tech Academy
Orogen 03-2026
Certification Of Completion - Computer Science
My Computer Career
NC08-2025
Skills
- Router configuration
- Network troubleshooting
- Help desk support
- Fiber optics
- IT documentation
- IP address management
- Firewall management
- Phishing detection
Certification
- CompTIA Security+
- Linux Certification of Completion
- NCTI 1-6 certifications
Languages
English
Full Professional
Software
Microsoft/ Linux
Timeline
Internet Technician
Charter Spectrum
05.2021 - 12.2025
Software Development - Software Systems
Tech Academy
Certification Of Completion - Computer Science
My Computer Career