Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Maier

Manchester,MO

Summary

Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.

Overview

22
22
years of professional experience

Work History

Recruiting Loans Analyst / FiNet Analyst

Wells Fargo Associates
10.2018 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Securities Ops Service Specialist-Mutual Funds

Wells Fargo Associates
10.2011 - Current
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.

Accountant

Wells Fargo Associates
03.2015 - 10.2018
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Used advanced software to prepare documents, reports, and presentations.

Customer Service Processor

Wells Fargo Associates
05.2011 - 10.2011
  • Assisted in the development of training materials for ongoing employee education and skill enhancement.
  • Served as a reliable point-of-contact for both internal colleagues and external stakeholders concerning any issues related to my area of responsibility.
  • Managed high-volume service requests, maintaining accuracy and timely completion of tasks.

Accounting Services Representative

Graybar Electric
09.2010 - 04.2011
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sr. Processing Analyst

Textron Financial Corporation
07.2003 - 09.2009
  • Solicited and marketed to business and community events and performed outbound calling.
  • Responded to customer inquiries and requests related to insurance products and membership.
  • Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.

Education

Bachelor of Science - Business Administration/Accounting

University of Missouri - St. Louis
St. Louis
01.2001

Skills

  • Microsoft Office
  • Analytical Thinking
  • MS Excel
  • Time Management
  • Team collaboration and leadership
  • Documentation and reporting
  • Data research and validation
  • Process improvements

Timeline

Recruiting Loans Analyst / FiNet Analyst

Wells Fargo Associates
10.2018 - Current

Accountant

Wells Fargo Associates
03.2015 - 10.2018

Securities Ops Service Specialist-Mutual Funds

Wells Fargo Associates
10.2011 - Current

Customer Service Processor

Wells Fargo Associates
05.2011 - 10.2011

Accounting Services Representative

Graybar Electric
09.2010 - 04.2011

Sr. Processing Analyst

Textron Financial Corporation
07.2003 - 09.2009

Bachelor of Science - Business Administration/Accounting

University of Missouri - St. Louis

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Mark Maier