Dylon Ethridge
Kansas City
Summary
Proficient Housekeeping supervisor trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Prior experience leading shifts at Taco Bell. Ensuring food quality, high customer satisfaction reports and leading team members to a successful shift day after day. Full time hotel supervisor starting May ‘22-current, continued part shift lead at Taco Bell ‘22-current. Ready to lead a new team into success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Unity Hotel and Conference Center
Unity Village
05.2023 - Current
- Responded promptly to maintenance requests from guests or staff members.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Deployed staff and cleaners
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Established effective communication between team members in order to foster a positive work environment.
Shift Lead
Taco Bell
Raytown
04.2022 - 05.2023
- Reviewed daily sales reports and monitored financial performance metrics.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Provided guidance and support to other team members as needed.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Team Trainer
Taco Bell
Raytown
05.2021 - 04.2022
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Assessed progress of employees during training programs, providing feedback as needed.
- Provided guidance to team members on best practices in customer service.
Team Member
Taco Bell
Raytown
07.2020 - 03.2021
- Assisted customers with product selection and ordering process.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Raytown Senior High School
Raytown, Missouri05-2022
Skills
- Room inspection
- Cost management
- Team supervision
- Workload prioritization
- Health and safety compliance
- Training and mentoring
- Task assignment
- Task delegation
- Document control
- Housekeeping
- Inventory management
- Customer service
- Safety compliance
- Conflict resolution
- Team building
- Chemical handling
- Cleaning and sanitation
Accomplishments
- High VOC (survey) volume during time at Taco Bell
- Maintained Ring of Honor (top 3 Hotels under Choice.com) past two years as housekeeping supervisor
Certification
- Food handlers
- Serv Safe certification
Timeline
Housekeeping Supervisor
Unity Hotel and Conference Center
05.2023 - Current
Shift Lead
Taco Bell
04.2022 - 05.2023
Team Trainer
Taco Bell
05.2021 - 04.2022
Team Member
Taco Bell
07.2020 - 03.2021
High School Diploma -
Raytown Senior High School