DYENE'CHA ROBINSON
Saint Louis
Summary
Achieved seamless project execution through effective organization and multitasking. Leveraged technological skills to tackle challenges and enhance team performance. Drove improvements in workflow efficiency, resulting in increased productivity.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Access Representative
SSM Health
04.2023 - 10.2025
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Utilized advanced computer systems such as EHRs for accurate documentation of all transactions.
Security Supervisor
Sentry Security
02.2019 - 04.2021
- Supervised a team of Security Officers in their daily duties.
- Monitored and maintained security systems.
- Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
Security Officer
Garda World
08.2016 - 07.2020
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
Cashier Team Lead
Randall's Wines & Spirits
03.2016 - 07.2017
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing cash drawers, receipts, and restocking supplies.
Administrative Assistant
Lincoln University Human Resource
08.2011 - 05.2015
- Maintained files and filing, keeping sensitive information confidential.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
Front Desk Agent
Capital Plaza Hotel
2010 - 2011
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed guest check-in and check-out processes, ensuring smooth arrivals
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
Education
Master of Arts (M.A.) - Law
Washington University in St. Louis
Saint LouisBachelor of Science (B.S.) - Criminal Justice
Lincoln University of MO
Jefferson City05.2015
Skills
- HIPAA compliance
- Phone and email etiquette
- Customer service
- Money handling
- Fast learner
- Customer service excellence
- Financial information management
- Conflict resolution
- Communication skills
- Administrative support
- Multitasking and organization
- Administrative and office support
- Documenting and recording information
Certification
- CCMA, National Health Career Association, 2025
- BLS, American Heart Association, 2025
Accomplishments
- Lincoln University Vocal Ensemble (L.U.V.E.) Scholarship
- Lincoln University Young Alumni Association 2011-2012
- Junior Olympic Boxing Champion 2005-2006
- North Technical High School Badminton Champion 2006-2008
Additional Information
Student Government North Tech High 2007
- Public speaking
- Collaboration
- Leadership
- Communication
Timeline
Patient Access Representative
SSM Health
04.2023 - 10.2025
Security Supervisor
Sentry Security
02.2019 - 04.2021
Security Officer
Garda World
08.2016 - 07.2020
Cashier Team Lead
Randall's Wines & Spirits
03.2016 - 07.2017
Administrative Assistant
Lincoln University Human Resource
08.2011 - 05.2015
Master of Arts (M.A.) - Law
Washington University in St. Louis
Bachelor of Science (B.S.) - Criminal Justice
Lincoln University of MO
Front Desk Agent
Capital Plaza Hotel
2010 - 2011