Dwight Stokes
Winfield
Summary
Dependable Technician experienced in installation, maintenance, and repair of systems and components. Delivered high-quality workmanship through strong troubleshooting skills, customer service, and efficient time management. Focused on enhancing equipment safety and performance while maintaining a collaborative and productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technician (Lead Resource)
MTI
Winfield
03.2026 - Current
- Led training for support resources on upgrading, operating, and troubleshooting equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Upgraded and installed PCs aswell as monitors
- Maintained equipment by cleaning and upgrading hardware
- Trained new technicians on standard operating procedures.
- Documented repairs, calibrations, and tests performed on equipment to maintain accurate records.
- Collaborated with colleagues to streamline workflows, enhancing operational efficiency.
- Managed quality control and maintained high level of customer satisfaction.
Shift Manager
Slim chickens
Troy
06.2022 - 02.2025
- Supervised daily operations to ensure efficient service delivery.
- Resolved customer complaints to enhance dining experiences.
- Trained and mentored team members on food safety practices.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Implemented quality control measures for food preparation standards.
- Managed inventory levels to maintain stock availability.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
Silex High School
Silex, MOSkills
- Technical support
- Troubleshooting
- Technical troubleshooting
- Installation and repair
- Hardware upgrades
- Software configuration
- Equipment maintenance
- Team leadership
- Effective communication
Certification
- Technical Support Fundamentals (NDPZKO7ELJ6G)
- Connect and Protect: Networks and Network Security (15MYUHTVZWUE)
- Play It Safe: Manage Security Risks (AXP2S2UHE3V4)
- Foundations of Cybersecurity (0OEFCS4AZ5X3)
Accomplishments
- Two-Time National Finalist - FBLA Cybersecurity Competition
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Technician (Lead Resource)
MTI
03.2026 - Current
Shift Manager
Slim chickens
06.2022 - 02.2025
Silex High School