Dusty Russell
Warrensburg,MO
Summary
Technical support professional with robust background in troubleshooting, network configuration, and software upgrades. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
T-Mobile
Overland Park, KS
09.2019 - 03.2026
- Provided technical support for troubleshooting software issues, ensuring rapid resolution and customer satisfaction.
- Assisted Vendors with account management and access issues to enhancing overall service experience.
- Collaborated with cross-functional teams to identify recurring issues, contributing to improved support processes.
- Documented and updated knowledge base articles (MOP's), increasing accessibility of information for team members.
- Complete AMF route adds on Cisco Leaf servers, Cisco PCRF/ CPS upgrades and mapping table updates.
- Perform Nokia NAP feature activations as well as other NAP application work, Nokia mapping table an TAC table updates, Pre and post application testing as well as whitelisting add and deletion.
- Assist Vendors in nightly maintenance activities, perform A10 assessment, Ericsson EDA cache refreshes and updates.
Network Support Engineer
Sprint/T-mobile
Overland Park, KS
02.2017 - 09.2019
- Troubleshot network issues to enhance system performance and reliability.
- Configured routing and switching protocols to optimize data flow for clients.
- Implemented network monitoring tools to proactively identify potential problems.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
Network Engineer
Ericsson/Sprint
Overland Park, KS
10.2015 - 02.2017
- Designed and implemented network solutions to enhance connectivity and performance.
- Configured and maintained routers and switches to ensure optimal network functionality.
- Collaborated with cross-functional teams to troubleshoot and resolve network issues effectively.
- Monitored network performance using advanced tools, identifying areas for improvement.
- Conducted regular system audits to maintain compliance with industry standards.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Software Test Engineer
Sprint/T-Mobile
Overland Park, KS
09.2006 - 10.2015
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Implemented automated testing scripts to improve testing efficiency and accuracy.
- Conducted regression testing to validate system updates and enhancements.
- Analyzed test results and documented findings for continuous improvement initiatives.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05-2000
Skills
- Over 24 years of progressive experience in the telecommunications field with an emphasis on managing, installing, operating, maintaining, and troubleshooting analog/digital voice and data networks I am fully proficient in all Technologies such as TDMA, CDMA, GSM, DWDM, CWDM, 3G, 4G, LTE, 5G with Vendors such as Nortel, Nokia, Ericsson, Juniper, Lucent and Cisco I have provided dynamic support to additional technologies such as Motorola IDEN, True Position E911, Ciena and Mavenir
Certification
Certification’s in Anritzu Site Master, Level 3 Central Office Installer, Ceina 4200 Test & Turn up, Ceina CoreStream Agility Test & Turn up and Qwest.
Timeline
Technical Support Engineer
T-Mobile
09.2019 - 03.2026
Network Support Engineer
Sprint/T-mobile
02.2017 - 09.2019
Network Engineer
Ericsson/Sprint
10.2015 - 02.2017
Software Test Engineer
Sprint/T-Mobile
09.2006 - 10.2015
High School Diploma -
Warrensburg High School