Dustin Thiele
Ofallon
Summary
Diligent professional with 13+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the role at your company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Zips Car Wash
09.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Customer Service Representative
Chucks Boots
02.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Store Manager
Things Remembered
04.2021 - 02.2022
- Oversee daily opening and closing procedures
- Cash handling and making deposits
- Resolve customer complaints regarding sales and service
- Make sure that the customer's item is completed in a timely manner and met the expectation on delivery
Sales Representative
T-Mobile
04.2018 - 06.2020
- Responsible for meeting monthly goals and quotas
- Ensuring that we are uncovering the needs of the customer and executing with each transaction
- Responsible for delivering honesty and integrity when promoting or selling our products and services
- Responsible for meeting monthly goals and quotas
- Ensuring the customer is given an individual and memorable experience
- Communicating with customers on multiple levels about technical information
- Tier A Achievement month over month since I started
- I was asked to join the Management Development program after 3 months
- I was presented the Customer Service Excellence Award by the VP of T-Mobile
Sales Representative
At&T
04.2014 - 04.2018
- Responsible for meeting monthly goals and quotas
- Ensuring that we are uncovering the needs of the customer and executing with each transaction
- Responsible for delivering honesty and integrity when promoting or selling our products and services
- Responsible for meeting monthly goals and quotas
- Ensuring the customer is given an individual and memorable experience
- Communicating with customers on multiple levels about technical information
- Placed into the Management advancement program
- Reach for the Top 2015 and 2016 Q3 and Q4
- Reach for the Pinacle 2017 Q1
Store Manager
Radio Shack
03.2012 - 03.2014
- Oversee daily opening and closing procedures
- Cash handling and making deposits
- Responsible for coaching, training and developing sales representatives to help them achieve their full potential
- Monitoring and managing a weekly, monthly, quarterly and annual profit and loss
Store Manager
Go Wireless
05.2008 - 03.2012
- Attended monthly meetings with District Manager to go over practices to increase the profitability for the store
- Responsible for coaching, training and developing sales representatives to help them reach their full potential
- Ensuring that the highest level of customer service was experienced by everyone who walks in the door
- Daily/multiple inventories, cash handling, deposits and meeting and exceeding the monthly sales quotas
Education
Massage Therapy -
SANFORD BROWN COLLEGE
Ofallon, MO04.2011
High School Diploma -
ST CHARLES WEST HIGH SCHOOL
St. Charles, MO05.2002
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Licensed Massage Therapist
Timeline
General Manager
Zips Car Wash
09.2024 - Current
Customer Service Representative
Chucks Boots
02.2022 - 08.2024
Store Manager
Things Remembered
04.2021 - 02.2022
Sales Representative
T-Mobile
04.2018 - 06.2020
Sales Representative
At&T
04.2014 - 04.2018
Store Manager
Radio Shack
03.2012 - 03.2014
Store Manager
Go Wireless
05.2008 - 03.2012
Massage Therapy -
SANFORD BROWN COLLEGE
High School Diploma -
ST CHARLES WEST HIGH SCHOOL
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