Dustin Schaeffer
High Ridge
Summary
Passionate and results-driven Managed Repair Representative with 17 years of experience in the automotive industry. Demonstrated expertise in handling insurance claims, performing thorough automotive inspections, and managing end-to-end repair processes. Adept at coordinating with repair facilities, resolving complex issues, and ensuring timely project completion. Recognized for enhancing customer satisfaction through effective communication, efficient repair management, and a deep understanding of automotive and insurance standards.
Overview
9
9
years of professional experience
Work History
Managed Repair Representative
Progressive Casulty Insurance Company
St Louis
02.2023 - Current
- Coordinated repair processes between clients and service providers.
- Managed claims and assessed damage for timely repairs.
- Facilitated communication among internal teams and external partners.
- Reviewed repair estimates for accuracy and compliance with company standards.
- Maintained accurate records of customer interactions and repair activities in a timely manner.
Automotive Service Writer
Lou Fusz Chevrolet
Saint Peters
08.2021 - 02.2023
- Assisted customers with service inquiries and appointment scheduling.
- Documented customer vehicle issues and service history accurately.
- Communicated service recommendations to customers clearly and effectively.
- Utilized dealership software to track service orders and customer interactions.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
Parts Specialist
St Charles Nissan
Saint Peters
05.2018 - 08.2021
- Managed inventory levels and ensured timely restocking of parts.
- Assisted customers in identifying and selecting appropriate parts for their needs.
- Processed customer orders accurately using inventory management software.
- Conducted regular audits of inventory to ensure accuracy and compliance.
- Trained new staff on parts identification and customer service protocols.
Territory Manager
Torq Distribution - BG
Fenton
07.2016 - 04.2018
- Coordinated territory sales strategies to enhance market penetration.
- Managed customer relationships to ensure satisfaction and loyalty.
- Oversaw product launches and promotional activities within the territory.
- Worked closely with existing accounts to grow market share.
Education
High School Diploma -
Grandview High School
Dittmer, MO05-2009
Skills
- Claims management
- Estimate review
- Repair coordination
- Data entry
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Customer service focus
- Estimating techniques
- Damage assessment
Groups
Property Damage Continued Education Member
The PDCE group is dedicated to supporting professionals in an evolving industry by offering continuous training and resources that strengthen confidence in day-to-day operations. Its mission centers on fostering team alignment, deepening expertise in property damage processes, and equipping members with the tools necessary to adapt to change. By promoting progressive standards, the group ensures consistent, high-quality outcomes across the field.
Timeline
Managed Repair Representative
Progressive Casulty Insurance Company
02.2023 - Current
Automotive Service Writer
Lou Fusz Chevrolet
08.2021 - 02.2023
Parts Specialist
St Charles Nissan
05.2018 - 08.2021
Territory Manager
Torq Distribution - BG
07.2016 - 04.2018
High School Diploma -
Grandview High School
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