Dustin Rouse
Springfield
Summary
Dynamic professional with a proven track record at United Rentals, excelling in customer relations and technical problem-solving. Skilled in project management and powered equipment operation, I consistently deliver exceptional service, fostering client loyalty. Recognized for dedication and adaptability, I thrive in fast-paced environments, driving operational efficiency and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Packing, Shipping, and Receiving Assembler
Associated Wholesale Grocers Inc.
Springfield
03.2025 - Current
- Handled package retrieval and stacking on pallets for efficient loading at dock doors.
- Consistently worked six days a week, ten to twelve hours daily.
- Experienced lack of employee benefits and respect within the work environment.
- Sought opportunities for career advancement rather than remaining in a temporary position.
On Site/Mobile Equipment Service and Repair
United Rentals
Springfield
08.2021 - 08.2024
- Executed service calls to resolve AC, electrical, and structural issues in mobile buildings.
- Cultivated strong customer relations through direct engagement and problem-solving.
- Ensured client satisfaction, promoting loyalty to United Rentals over competitors.
- Performed hands-on physical labor while managing long hours without issue.
- Received four 1UR customer care coins for exceptional service and dedication.
- Demonstrated commitment to career growth through proactive involvement in various tasks.
- Addressed customer concerns promptly, maintaining high service standards.
- Facilitated travel to diverse locations, enhancing operational flexibility.
College Of The Ozarks - Keeter Center Employee
College Of The Ozarks
Hollister
06.2018 - 05.2023
- Maintained cleanliness in dish pit area, ensuring efficient workflow before classes commenced.
Progressed from dishwasher to prep cook, enhancing culinary skills and kitchen knowledge.
Created popular sandwiches at pantry station, contributing to guest satisfaction.
Cooked hot foods for plating and service to guests, ensuring quality and presentation.
Advanced to bakery, preparing coffees and pastries to complement dining experience.
Served as server assistant, facilitating smooth operations and guest interactions.
Completed training for server role, achieving highest student position in establishment.
Developed strong social skills and work ethic through diverse kitchen experiences.
Walmart Automotive Technician
Walmart
Harrison
01.2019 - 08.2021
- Delivered comprehensive automotive services including oil changes, fluid exchanges, and tire services.
Maintained organized inventory to facilitate efficient operations.
Engaged in additional responsibilities such as stocking shelves and ensuring facility cleanliness.
Cashier/Front End Cashier/Service Desk/Stocking
Menards
Hollister
05.2019 - 03.2020
- Achieved rapid advancement from cart pusher to team lead through hard work.
Elevated role from cashier to service desk specialist by mastering responsibilities.
Acknowledged by management for versatility and strong performance across positions.
Received offer for regional position prior to pandemic-related disruptions.
Demonstrated commitment to personal growth and improved operational efficiency.
Cultivated supportive relationships with coworkers, enhancing team dynamics.
Delivered exceptional customer service, addressing inquiries and processing returns.
Adapted to unprecedented challenges due to external factors beyond control.
Education
Bachelor of Arts - General Studies
College of The Ozarks
Point Lookout, MO05-2023
Skills
- Dietary needs management
- Interpersonal and written communication
- Educational strategies
- Customer assistance
- Physical labor
- Team collaboration
- Facility safety
- Project management
- Customer experience
- Construction and repair knowledge
- Powered equipment operation
Certification
- Certified in Microsoft word, excel, and powerpiont.
- Certified Forklift operator.
Languages
English
Professional
Accomplishments
- As an avid music lover, I play Trombone. I currently play with the Missouri State Community Band as it is a volunteer group.
- In my years of playing I have won many awards of excellence. Some of these include All Region Honor bands both concert and jazz ensembles for six years in a row.
- I have played in the Presidents Own Army Band as a guest after trying out for the spot and successfully met the requirements.
- I am also the recipient of the Louis Armstrong Jazz Award of 2018.
- Other small awards included my 1UR coins from United Rentals which was a certificate and a coin representing excellence in my field for above and beyond effort for my work.
Affiliations
- I love to fish, hunt, and work on cars outside of my work life.
- I also love to play in musical ensembles.
- Finally, I love to travel around the country and outside of the country.
Timeline
Packing, Shipping, and Receiving Assembler
Associated Wholesale Grocers Inc.
03.2025 - Current
On Site/Mobile Equipment Service and Repair
United Rentals
08.2021 - 08.2024
Cashier/Front End Cashier/Service Desk/Stocking
Menards
05.2019 - 03.2020
Walmart Automotive Technician
Walmart
01.2019 - 08.2021
College Of The Ozarks - Keeter Center Employee
College Of The Ozarks
06.2018 - 05.2023
Bachelor of Arts - General Studies
College of The Ozarks
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