Dustin Naylor
Springfield
Summary
Dynamic professional with a proven track record at American National Insurance Company, excelling in team building and project management. Leveraged strong leadership to enhance workflows and improve system deployments using SCCM and PowerShell. Committed to fostering a collaborative environment while driving process improvements and mentoring staff for optimal performance.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ECSG - Supervisor, Client Support
American National Insurance Company
05.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used SCCM for patching and OS deployments.
- Created software installs for SCCM deployments using powershell, VBScript and CMD prompt.
- Used CrowdStrike to for hardware reporting and usage.
- Experience using Intune to look up hardware and software setups for laptops.
- Worked with other teams on getting application setup in Entra for deployment.
ECSG Client Support Technician
American National Insurance Company
06.2013 - 05.2020
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Used SCCM for OS deployments and patching.
Mainframe Operator
American National Insurance Company
12.2004 - 06.2013
- Reacted calmly during times of highly stressed or emergency situations.
- Monitored jobs that ran on the mainframe for completion and documentation.
- Became proficient in JCL and REXX programming.
- Was able to read and understand COBOL programming.
- Implemented Zeke and Zena in operations for MO before the consolidation.
- Scheduled all the jobs that ran on the mainframe for MO.
- After the consolidation, I traveled to TX to train the operators there how our job schedule was ran.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT12-2026
Skills
- SCCM
- Powershell
- Project management
- Operating systems
- Application support
- Software diagnosis
- Network diagnostics
- Hardware diagnostics
- Desktop support
- User credential management
- Product training
- Analytical thinking
Certification
- Comptia A+ Certified
- Comptia Net+ Certified
- Comptia Security+ Certified
- Comptia IT Operations Specialist
- Comptia Secure Infrastructure Specialist
- ITIL 4 Certified
Timeline
ECSG - Supervisor, Client Support
American National Insurance Company
05.2020 - Current
ECSG Client Support Technician
American National Insurance Company
06.2013 - 05.2020
Mainframe Operator
American National Insurance Company
12.2004 - 06.2013
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University