Dustin Edge
Carthage
Summary
Versatile Senior Manager specializing in core implementations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented department.
Overview
18
18
years of professional experience
Work History
Programming Analysis, Sr Manager/ Programming, Sr Manager
Jack Henry & Associates Inc.
01.2021 - Current
- Managed customer escalations
- Produced Convert/Merge agreements
- Successfully managed core software conversion teams
- Gathered details on post conversion issues to assist with conversion fallout
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Provided strong leadership to enhance team
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.productivity and morale.
Programming Analysis, Manager
Jack Henry & Associates Inc.
01.2019 - 01.2021
- Successfully managed In2Out Migrations and DeNovo conversion teams
- Successfully handled scheduling for 100 + projects annually
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Application Support Manager
Jack Henry & Associates Inc.
01.2014 - 01.2019
- Successfully managed core software conversion teams
- Tested/Implemented numerous foreign and JHA software conversions
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established team priorities, maintained schedules and monitored performance.
Application Support Analyst
Jack Henry & Associates Inc.
01.2011 - 01.2014
- Tested/Implemented numerous foreign and JHA software conversions
- Data mining to support necessary conversion decisions
- Conducted and supported implementation delivery with client and internal resources.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided client facing training
Customer Service Manager
UMB Bank
01.2010 - 01.2011
- Directed and controlled assigned branch operations
- Assisted with auditing additional branches within regions
- Ensured compliance with banking regulations
- Audited new account documents
Teller Coordinator/Personal Banker/Teller
U.S. Bank
01.2007 - 01.2010
- Supervised branch level teller line
- Ensured compliance with banking regulations
- Provided customer support/Opened deposit accounts and processed loan applications
Education
Bachelor of Business Administration -
Pittsburg State University
Pittsburg, KS01.2006
Master Of Business Administration -
Pittsburg State University
Pittsburg, KSSkills
- Reporting oversight
- Business performance management
- Talent development
- Cross-functional communication
- Operations planning
- Resource allocation
- Troubleshooting and problem resolution
- Operations management
Timeline
Programming Analysis, Sr Manager/ Programming, Sr Manager
Jack Henry & Associates Inc.
01.2021 - Current
Programming Analysis, Manager
Jack Henry & Associates Inc.
01.2019 - 01.2021
Application Support Manager
Jack Henry & Associates Inc.
01.2014 - 01.2019
Application Support Analyst
Jack Henry & Associates Inc.
01.2011 - 01.2014
Customer Service Manager
UMB Bank
01.2010 - 01.2011
Teller Coordinator/Personal Banker/Teller
U.S. Bank
01.2007 - 01.2010
Bachelor of Business Administration -
Pittsburg State University
Master Of Business Administration -
Pittsburg State University
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