Drew Yates
Florissant
Summary
More than 7 years of experience leading and managing teammates while also ensuring a high level of customer satisfaction and decreasing any equipment downtime that might affect production. Strong ability in troubleshooting equipment, to include, maintenance, repairs and assisting remote engineers in various production industries by troubleshooting and resolving issues with various systems and completing brand new installations. Experience with managing a team of 10-22 employees on any given day based on organization requirements. Well-equipped for fast-paced work environments and maintaining a flexible demeanor with daily unexpected changes. Serves customers effectively with attention to detail and focus on increasing customer satisfaction. Strong desire and passion to work in a technical support position to further a career in Information Technology.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Technician
Spectrum
Florissant, MO
12.2023 - Current
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Delivered high-quality work by diligently following standard operating procedures.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
Packaging Crew Leader
Jost Chemical
St. Louis, MO
04.2021 - 12.2023
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Delegated daily tasks to team members to optimize group productivity.
- Organized crew placement per job function when assigning work.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Completed minor adjustments and repairs to assigned equipment.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Operated equipment with strong focus on safety and ground communication.
Tower Technician
A&W Communications
Eolia, MO
10.2019 - 08.2021
- Installed, repaired, and tested network hardware and cabling according to TIA-568B standards.
- Established voice and data networks by running, pulling, terminating, and splicing cables.
- Performed and recorded physical measurements to reduce waste.
- Verified service by testing circuits, equipment, and alarms.
- Installed replacement parts.
- Installed modifications, including wiring build-up and installations.
- Replaced defective units and repaired wiring.
- Fabricated, installed, and tested installation, routing, clamping, and wiring harnesses.
- Performed various operations such as connector and wire repair, system check-out, and troubleshooting.
- Performed installations, inspections, and maintenance services for wireless radio and antenna systems on towers, rooftops, and other elevated structures.
- Troubleshot problems on defective units or wiring discrepancies.
Production Supervisor
Toyota Bodine Aluminum
Troy, MO
08.2013 - 03.2018
- Developed and completed production plan by forecasting, scheduling, and assigning personnel.
- Assigning work hours requirements for personnel to meet the completion of job assignments.
- Obtained highest department quality ratings by inspecting materials and adjusting production to maintain compliance with product specifications.
- Motivated team members to meet goals and provided training and mentoring to improve performance as we successfully minimize machine downtime.
- Ensured fruitful workflow by overseeing processes, setting objectives, and maintaining equipment.
- Suggested changes in equipment use and layout to improve efficiency.
- Achieved acceptable levels for safety, quality, and reliability in work production through continuous monitoring and skilled leadership.
- Ensured operation of equipment by calling for repairs and evaluating new equipment for purchasing and implemented cost control initiatives to maximize revenue.
- Worked with quality control and compliance teams to achieve full compliance with regulations and SOPs.
- Troubleshot issues with equipment and machinery during operations and preceding new production runs.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Advanced team by recruiting, leading, teaching, and promoting growth opportunities.
Education
High School Diploma -
Clopton High School
01.2011
Computer and Network Technology Schooling - undefined
Pike Lincoln Technical Center
Eolia, MO01.2011
Skills
- Equipment maintenance
- Leadership
- Troubleshooting
- [Equipment] operation
- Forklift operation
- Inventory tracking
- Manufacturing
- Climbing
- Construction
- Basic math
- Software troubleshooting
- Operating systems
- Networking
- Field operations
- Professional communication
- Quality assurance controls
Certification
- NCTI Master Technician — October 2025
- NCTI Certification: Broadband Technology — October 2025
- Mechanical knowledge — Expert June 2021 Understanding and applying mechanical concepts and processes. Full results: Expert
- Basic maintenance and repair — Proficient June 2021 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient
- Forklift safety — Proficient July 2021 Best practices and safety hazards in forklift operation Full results: Proficient
- Manufacturing fit — Proficient July 2021 Measures the traits that are important for success in manufacturing roles Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional
- field
Timeline
Field Technician
Spectrum
12.2023 - Current
Packaging Crew Leader
Jost Chemical
04.2021 - 12.2023
Tower Technician
A&W Communications
10.2019 - 08.2021
Production Supervisor
Toyota Bodine Aluminum
08.2013 - 03.2018
Computer and Network Technology Schooling - undefined
Pike Lincoln Technical Center
High School Diploma -
Clopton High School
Things to add
Has been responsible for up to 22 team members on any given day