Drew Mattson
Saint Louis
Summary
Experienced and results-driven professional with a strong background in management. Proven ability to drive operational efficiency, enhance team performance, and deliver exceptional customer satisfaction. Dedicated to continuous improvement and fostering a collaborative work environment to achieve organizational objective.
Overview
24
24
years of professional experience
Work History
FACILITY MANAGER
AIRGAS AN AIRLIQUIDE COMPANY
SAINT LOUIS, MO
09.2020 - Current
- In this position I manage a facility that does $12,000,000 in annual sales.
- My facility supplies medical, food grade and industrial gases to a number of locations throughout the St Louis market
- I manage 30 associates, 2 Managers, 10 Teamster drivers, 14 plant workers and 4 office personnel
- Managed a 65,000 sq ft facility, coordinating operations, maintenance, and improvements, resulting in a 20% increase in operational efficiency and a 15% reduction in energy costs through strategic facility management practices
SALES SUPPORT MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
SAINT LOUIS, MO
02.2020 - 09.2020
- In this position I managed a team strategically placed in our region to help our outside sales staff
- Services existing accounts; obtains orders; and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers/prospects by traveling throughout territory or talking with customers on sales floor or telephone
- Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments
- Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to senior leadership
- Interacts with the District Managers to ensure that the commitment to excellence is carried out through the customer experience
SAP SUPPORT SPECIALIST
AIRGAS AN AIR LIQUIDE COMPANY
SAINT LOUIS, MO
04.2017 - 01.2020
- I provided administrative support to 26 branch locations in Illinois and Missouri
- Including but not limited to assisting branch managers, administrative assistants, inside sales and outside sales with issues related to PGI, invoice research, credit invoice processing and cylinder and lease maintenance
- I also work closely with our audit team to determine branches that need help with administrative issues related to SAP and Google Kite
- I also provide training on all daily functions of a branch
- Managed and resolved over 1,500 critical SAP user issues per quarter, increasing system availability and performance while maintaining a 98% customer satisfaction rating
BRANCH MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
WENTZVILLE, MO
07.2014 - 04.2017
- I was responsible for all critical issues of the branch, including sales, sales growth, budgeting, gross margins, and all operational expenses
- Other key areas of responsibility include safety, customer service, inventory levels, accounts receivable, and resolution of personnel issues
- Assist outside salespersons in all facets including but not limited to preparing quotes, maintaining all required literature, providing customer follow-up, and gathering sales leads
- Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries
- Control costs and monitor fiscal performance compared to budget
- Maintain store in a clean and orderly manner
- Schedule staffing to insure excellent customer service at all times
INSIDE SALES
AIRGAS AN AIR LIQUIDE COMPANY
01.2012 - 07.2014
NETWORK TECHNICIAN
SPECTRUM COMMUNICATIONS
EDWARDSVILLE, IL
03.2009 - 01.2012
CARPENTER
MCBRIDE & SON HOMES
SAINT LOUIS, MO
02.2001 - 03.2009
Education
CONSTRUCTION -
SOUTHWESTERN ILLINOIS COLLEGE
BELLEVILLE, ILSkills
- FACILITY MANAGEMENT
- TEAMWORK
- OPERATIONS MANAGEMENT
- BUSINESS OPERATIONS
- CUSTOMER SERVICE
- TEAMBUILDING
- SAP
- FLEET MANAGEMENT
- INVENTORY MANAGEMENT
- QUALITY CONTROL
- FDA
- BOARD OF PHARMACY
- DATA ENTRY
- GOOGLE DOCS
- GOOGLE SHEETS
- MANUFACTURING
- LEADERSHIP
- REGULATORY COMPLIANCE
- TECHNICAL SUPPORT
- INTERNAL AUDIT
- CUSTOMER EXPERIENCE
- AUDITING
Timeline
FACILITY MANAGER
AIRGAS AN AIRLIQUIDE COMPANY
09.2020 - Current
SALES SUPPORT MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
02.2020 - 09.2020
SAP SUPPORT SPECIALIST
AIRGAS AN AIR LIQUIDE COMPANY
04.2017 - 01.2020
BRANCH MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
07.2014 - 04.2017
INSIDE SALES
AIRGAS AN AIR LIQUIDE COMPANY
01.2012 - 07.2014
NETWORK TECHNICIAN
SPECTRUM COMMUNICATIONS
03.2009 - 01.2012
CARPENTER
MCBRIDE & SON HOMES
02.2001 - 03.2009
CONSTRUCTION -
SOUTHWESTERN ILLINOIS COLLEGE