Drew Mattson
Saint Louis
Summary
Experienced and results-driven professional with a strong background in management. Proven ability to drive operational efficiency, enhance team performance, and deliver exceptional customer satisfaction. Dedicated to continuous improvement and fostering a collaborative work environment to achieve organizational objective.
Overview
24
24
years of professional experience
Work History
FACILITY MANAGER
AIRGAS AN AIRLIQUIDE COMPANY
09.2020 - Current
- In this position I manage a facility that does $12,000,000 in annual sales.
- My facility supplies medical, food grade and industrial gases to a number of locations throughout the St Louis market
- I manage 30 associates, 2 Managers, 10 Teamster drivers, 14 plant workers and 4 office personnel
- Managed a 65,000 sq ft facility, coordinating operations, maintenance, and improvements, resulting in a 20% increase in operational efficiency and a 15% reduction in energy costs through strategic facility management practices
SALES SUPPORT MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
02.2020 - 09.2020
- In this position I managed a team strategically placed in our region to help our outside sales staff
- Services existing accounts; obtains orders; and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers/prospects by traveling throughout territory or talking with customers on sales floor or telephone
- Submits corrections for any errors, including misapplied payments, reversed late charges, and over payments
- Resolve customer complaints by investigating problems, developing solutions, preparing memos/reports, and making recommendations to senior leadership
- Interacts with the District Managers to ensure that the commitment to excellence is carried out through the customer experience
SAP SUPPORT SPECIALIST
AIRGAS AN AIR LIQUIDE COMPANY
04.2017 - 01.2020
- I provided administrative support to 26 branch locations in Illinois and Missouri
- Including but not limited to assisting branch managers, administrative assistants, inside sales and outside sales with issues related to PGI, invoice research, credit invoice processing and cylinder and lease maintenance
- I also work closely with our audit team to determine branches that need help with administrative issues related to SAP and Google Kite
- I also provide training on all daily functions of a branch
- Managed and resolved over 1,500 critical SAP user issues per quarter, increasing system availability and performance while maintaining a 98% customer satisfaction rating
BRANCH MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
07.2014 - 04.2017
- I was responsible for all critical issues of the branch, including sales, sales growth, budgeting, gross margins, and all operational expenses
- Other key areas of responsibility include safety, customer service, inventory levels, accounts receivable, and resolution of personnel issues
- Assist outside salespersons in all facets including but not limited to preparing quotes, maintaining all required literature, providing customer follow-up, and gathering sales leads
- Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries
- Control costs and monitor fiscal performance compared to budget
- Maintain store in a clean and orderly manner
- Schedule staffing to insure excellent customer service at all times
INSIDE SALES
AIRGAS AN AIR LIQUIDE COMPANY
01.2012 - 07.2014
NETWORK TECHNICIAN
SPECTRUM COMMUNICATIONS
03.2009 - 01.2012
CARPENTER
MCBRIDE & SON HOMES
02.2001 - 03.2009
Education
CONSTRUCTION -
SOUTHWESTERN ILLINOIS COLLEGE
BELLEVILLE, ILSkills
- FACILITY MANAGEMENT
- TEAMWORK
- OPERATIONS MANAGEMENT
- BUSINESS OPERATIONS
- CUSTOMER SERVICE
- TEAMBUILDING
- SAP
- FLEET MANAGEMENT
- INVENTORY MANAGEMENT
- QUALITY CONTROL
- FDA
- BOARD OF PHARMACY
- DATA ENTRY
- GOOGLE DOCS
- GOOGLE SHEETS
- MANUFACTURING
- LEADERSHIP
- REGULATORY COMPLIANCE
- TECHNICAL SUPPORT
- INTERNAL AUDIT
- CUSTOMER EXPERIENCE
- AUDITING
Timeline
FACILITY MANAGER
AIRGAS AN AIRLIQUIDE COMPANY
09.2020 - Current
SALES SUPPORT MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
02.2020 - 09.2020
SAP SUPPORT SPECIALIST
AIRGAS AN AIR LIQUIDE COMPANY
04.2017 - 01.2020
BRANCH MANAGER
AIRGAS AN AIR LIQUIDE COMPANY
07.2014 - 04.2017
INSIDE SALES
AIRGAS AN AIR LIQUIDE COMPANY
01.2012 - 07.2014
NETWORK TECHNICIAN
SPECTRUM COMMUNICATIONS
03.2009 - 01.2012
CARPENTER
MCBRIDE & SON HOMES
02.2001 - 03.2009
CONSTRUCTION -
SOUTHWESTERN ILLINOIS COLLEGE
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