Drew Donoho
Columbia
Summary
Results-oriented professional seeks opportunities to leverage expertise in relationship management, operations, and project coordination. Committed to driving business development and enhancing client services while fostering strong organizational leadership. Aiming to deliver impactful solutions and contribute to long-term value within a collaborative team environment.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Seller
Poshmark
Columbia
01.2020 - Current
- Curated a diverse inventory by sourcing trending fashion items for resale.
- Managed product listings and enhanced visibility on the Poshmark platform.
- Engaged with buyers through prompt communication and customer service.
Legal Assistant
Law Office
Greater Columbia
06.2019 - 11.2019
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Reviewed and summarized legal materials for attorney reference.
- Drafted correspondence and maintained accurate records of communications.
- Assisted in scheduling appointments and maintaining attorney calendars.
Certified Trainer
Cheddar's Scratch Kitchen
Columbia
08.2015 - 05.2017
- Delivered engaging training sessions for new team members at Cheddar's Scratch Kitchen.
- Mentored staff on customer service techniques and food safety protocols consistently.
- Coordinated onboarding processes to ensure smooth integration of new hires into the team.
- Collaborated with management to refine training strategies based on employee performance reviews.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Ensured compliance with safety regulations while conducting onsite training activities.
Server
Market Grille - Hy-Vee
Columbia
01.2015 - 05.2017
- Provided exceptional customer service in a fast-paced restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Processed customer orders accurately using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items to provide recommendations to customers.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Managed table settings and cleanliness to enhance guest dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled cash transactions and balanced cash register at shift end.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new servers on menu items and service protocols.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Server
Steak'n'Shake
Columbia
01.2014 - 11.2014
Office Assistant
Neurosurgeon - Dr. Charles P. Bondurant
Columbia
05.2014 - 08.2014
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office supplies and maintained inventory for daily operations.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted research for special projects using online and offline resources.
- Maintained confidentiality of sensitive information and documents.
Sandwich Artist
Subway
Columbia
08.2009 - 11.2011
Hostess
Chili's
Columbia
01.2011 - 10.2011
Education
High School Diploma -
Rock Bridge Sr. High School
Columbia, MO 08.2010 - 01.2012
Some College (No Degree) - Human Development, Family Studies, and Related Services
Kansas State University
Manhattan, KS 01.2013 - 01.2013
Skills
- E-commerce strategy
- Product listing optimization
- E-commerce sales
- Inventory management
- Sales analysis
- Digital marketing
- Social media marketing
- Visual merchandising
- Point-of-sale system
- Shipping
- Cross-selling techniques
- Online platforms
- Customer engagement
- Task prioritization
- Problem solving
- Interpersonal skills
- Professional networking
Websites
Timeline
Seller
Poshmark
01.2020 - Current
Legal Assistant
Law Office
06.2019 - 11.2019
Certified Trainer
Cheddar's Scratch Kitchen
08.2015 - 05.2017
Server
Market Grille - Hy-Vee
01.2015 - 05.2017
Office Assistant
Neurosurgeon - Dr. Charles P. Bondurant
05.2014 - 08.2014
Server
Steak'n'Shake
01.2014 - 11.2014
Some College (No Degree) - Human Development, Family Studies, and Related Services
Kansas State University
01.2013 - 01.2013
Hostess
Chili's
01.2011 - 10.2011
High School Diploma -
Rock Bridge Sr. High School
08.2010 - 01.2012
Sandwich Artist
Subway
08.2009 - 11.2011