Drew Burks
Blue Springs
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multi-tasking within fast-paced environments. Achieved high productivity and efficiency through strong communication, problem-solving, and time management skills. Focused on building positive customer relationships by effectively addressing needs with empathy and patience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ab may heating and cooling
Kansas City
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and service requests.
- Handled customer complaints and resolved issues promptly.
- Coordinated service appointments with field technicians effectively.
- Provided timely support for heating and cooling system issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Line Production
Faurecia
10.2020 - 03.2023
- Connected wiring harnesses to automotive components during assembly line production.
- Ensured that production deadlines were met while maintaining quality standards.
Packer
Lake City
05.2020 - 09.2020
- Packaged products according to quality standards and safety regulations.
- Followed daily production schedules to meet shipping deadlines.
- Loaded finished goods onto pallets for transportation to warehouses.
Operator/Floater
GPI
Blue Springs
04.2019 - 04.2020
- Collaborated with team members to maintain efficient workflows.
- Conducted routine inspections of products for quality assurance.
- Assisted in training new operators on equipment handling procedures.
- Followed safety protocols to minimize risks and hazards during operations.
Operator
Foster Cleaners
Blue Springs
12.2018 - 04.2019
- Operated dry cleaning machines for optimal garment care and cleanliness.
- Inspected clothing for stains, damages, and special cleaning instructions.
- Assisted customers with inquiries about services, pricing, and garment care.
- Sorted and categorized garments based on fabric type and cleaning requirements.
- Applied stain removal techniques using appropriate solvents and treatments.
- Packaged cleaned garments neatly for customer pickup or delivery.
Stylist
Knockouts Haircuts for Men
Kansas City
02.2017 - 11.2018
- Consulted with clients to determine desired hairstyles and grooming preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Evaluated client's hair and physical features to determine style and cut plans.
- Styled haircuts using clippers, scissors, and combs for clients.
- Provided excellent customer service, ensuring a welcoming environment for clients.
- Maintained cleanliness of workstations and tools following sanitation guidelines.
Lifeguard
YMCA
Blue Springs
04.2011 - 08.2013
- Monitored pool area for safety and compliance with regulations.
- Enforced facility rules to maintain a safe swimming environment.
- Responded to emergencies with first aid and CPR techniques.
- Educated patrons on water safety and swimming techniques.
- Maintained cleanliness of pool area and surrounding facilities.
- Enforced all safety regulations and posted rules for patrons.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Stylist
Parlor Blow Dry Bar
Kansas City
- Styled haircuts using clippers, scissors, and combs for clients.
- Consulted with clients to determine desired hairstyles and grooming preferences.
- Maintained cleanliness of workstations and tools following sanitation guidelines.
- Provided excellent customer service, ensuring a welcoming environment for clients.
- Collaborated with team members to share best practices and techniques.
- Provided personal consultations to determine clients' styling needs and preferences.
Education
High School -
Blue Springs High School
Blue SpringsHouse of Heavilin Beauty College
Blue SpringsSkills
- Customer service
- Sales techniques
- Product knowledge
- Quality assurance
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Training and mentoring
- Critical thinking
Timeline
Customer Service Representative
Ab may heating and cooling
11.2023 - Current
Line Production
Faurecia
10.2020 - 03.2023
Packer
Lake City
05.2020 - 09.2020
Operator/Floater
GPI
04.2019 - 04.2020
Operator
Foster Cleaners
12.2018 - 04.2019
Stylist
Knockouts Haircuts for Men
02.2017 - 11.2018
Lifeguard
YMCA
04.2011 - 08.2013
Stylist
Parlor Blow Dry Bar
High School -
Blue Springs High School
House of Heavilin Beauty College