Douglas Hill
Park Hills
Summary
A dedicated and loyal employee with 12 years relatable and usable experience. I am experienced in customer relations, product improvement, maximizing profits while sourcing top quality products at sufficient price points. Negotiating rates, prices, and the best deal for all parties involved. Self efficient, self starter, and a friendly face to put with great customer service.
Overview
11
11
years of professional experience
Work History
Service Manager
J&K Truck Repair
Farmington, MO
03.2024 - Current
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Managed inventory levels, ensuring adequate stock of parts and supplies for timely repairs.
- Coordinated scheduling of service appointments, optimizing technician availability and resource allocation.
- Maintained strong relationships with customers, addressing concerns promptly to foster loyalty and trust.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Oversaw and conducted business with daily accounts receivable, and payable.
- Managed profits and losses to improve business structure, and maximize profits.
Self Employed Owner Operator
J&K Trucking
Bismarck, MO
02.2021 - 03.2024
- Self Employed Owner Operator leased to J&K Trucking
- Kellie Coleman/ 573-760-2970
R&L Carriers
Sauget, IL
03.2020 - 02.2021
- Justin Buckley/ 618-332-0529
Pazdera Hauling
Festus, MO
03.2019 - 03.2020
- Mike Pazdera/ 636-937-4524
Self-Employed Owner Operator
Tralo INC
Owatonna, MN
03.2017 - 03.2019
- Self-Employed Owner Operator Leased to Tralo INC
- Martin Edinburg/ 507-448-8633
Coleman Trucking
Mineral Point, MO
09.2014 - 03.2017
- Kellie Coleman/ 573-760-2970
Education
Class A CDL certification - undefined
MTC Driving Academy
01.2013
High School Diploma - undefined
01.2010
Skills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Leadership
- Self Starter
- Building relationships
- Adaptable
- Self Sufficient
COMMUNICATION
Excellent communication skills. Up to date on all mandates, rules, and regulations. Technology savvy, as well as experienced with operating various software and applications necessary to complete the job.
Current Position
In my current position as a Self Employed Owner Operator I am incharge of maintaining a CMV to complete all DOT regulations and standards. I am responsible for finding work, completing that work as safely and efficiently as possible while following all laws, rules, and regulations. I am incharge of myself daily reporting logs, inspections, documents, billing, invoicing, and maintaining a great working relationship with customers.
Timeline
Service Manager
J&K Truck Repair
03.2024 - Current
Self Employed Owner Operator
J&K Trucking
02.2021 - 03.2024
R&L Carriers
03.2020 - 02.2021
Pazdera Hauling
03.2019 - 03.2020
Self-Employed Owner Operator
Tralo INC
03.2017 - 03.2019
Coleman Trucking
09.2014 - 03.2017
Class A CDL certification - undefined
MTC Driving Academy