Douglas Harris
Springfield
Summary
Skilled in analyzing complex claims and negotiating settlements, with strong interpersonal and communication abilities. Experienced in managing caseloads efficiently and collaborating with legal teams to ensure timely resolutions. Eager to leverage expertise in a challenging new role and contribute to a dynamic team environment.
Experienced with claims assessment, negotiation, and resolution. Utilizes strategic problem-solving to manage high-volume claims efficiently. Track record of enhancing team performance and ensuring compliance with regulatory standards.
Overview
33
33
years of professional experience
Work History
Claims Manager
Xceedance
Boston, MA
10.2025 - Current
- Mentored junior staff in best practices for claims management, building a knowledgeable and capable team.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
- Maintained compliance with industry regulations during all stages of the claims process.
- Complied with established internal controls and policies.
Bodily Injury Claims Adjuster
Xceedance
Boston, MA
03.2025 - Current
- Investigated complex cases involving multiple parties and coordinated with legal counsel as needed.
- Drafted correspondence outlining decisions made on claims; communicated decisions effectively both verbally and in writing.
- Negotiated settlements within established authority while ensuring equitable treatment of all parties involved.
- Analyzed medical records, accident reports, statements of claimants and witnesses, police reports and other documents related to the claim.
- Managed assigned caseload efficiently in order to meet departmental goals for timeliness of resolutions.
- Maintained contact with claimants, insureds, attorneys throughout the life of the claim to ensure accurate updates on status and timely resolution.
Senior Claims Adjuster
American National Insurance Company
Springfield, MO
08.2017 - 03.2025
- Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Negotiated settlements with claimants in order to achieve a fair resolution of claims.
- Reviewed medical records, police reports and other documents related to the claims file.
- Provided technical expertise in interpreting laws, regulations and court decisions pertaining to claims settlement activities.
- Assessed liability exposures and recommended corrective action when necessary.
- Prepared detailed reports outlining findings of investigation for review by management team members.
Receiving/Shipping and Receiving Manager
Lowes Home Improvement
Ozark, MO
03.2013 - 08.2017
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Organized warehouse inventory according to established guidelines, monitored stock levels, and maintained records.
- Supervised staff in day-to-day operations, delegated tasks, provided training on safety protocols, and evaluated performance.
- Coordinated transportation arrangements between warehouses and other locations when necessary.
Claims Representative
Progressive Insurance
Springfield, MO
09.2004 - 11.2012
- Processed and analyzed customer claims with accuracy and attention to detail.
- Successfully resolved escalated claims to ensure customer satisfaction.
- Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
- Managed a high volume of incoming calls from customers, providing excellent customer service.
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.
Store Manager/Loss Prevention Officer
O'reily's Auto Parts
Springfield, Missouri
05.1994 - 08.2004
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
District Manager
CFL Tobacco
St Louis, MO
01.1993 - 02.1994
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Collaborated with senior management to set and achieve district goals.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
Education
MBA - Business Administration - Finance
Northwest Missouri State University
12-2024
BBA - Business Administration
Drury University
08-2020
Skills
- Strong interpersonal skills
- Effective communication abilities
- Excellent writing skills
- Highly motivated
- Claims analysis
- Claims investigation and research
- Claims auditing
- Performance monitoring
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Claims Manager
Xceedance
10.2025 - Current
Bodily Injury Claims Adjuster
Xceedance
03.2025 - Current
Senior Claims Adjuster
American National Insurance Company
08.2017 - 03.2025
Receiving/Shipping and Receiving Manager
Lowes Home Improvement
03.2013 - 08.2017
Claims Representative
Progressive Insurance
09.2004 - 11.2012
Store Manager/Loss Prevention Officer
O'reily's Auto Parts
05.1994 - 08.2004
District Manager
CFL Tobacco
01.1993 - 02.1994
BBA - Business Administration
Drury University
MBA - Business Administration - Finance
Northwest Missouri State University