Doug Walker
North Kansas City
Summary
Dynamic Senior Delivery Consultant at Oracle Health with a proven track record in process improvement and client relations. Expert in system setup and quality control, I drive project success through strategic oversight and stakeholder engagement, ensuring timely delivery and enhanced client satisfaction. Committed to delivering impactful solutions that optimize operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Development Director & Community Engagement Liaison
Temple Made Foundation
Kansas City
09.2025 - Current
- Represent Temple Made Foundation at community tables, events, and meetings
- Lead or assist with youth movement classes and workshops
- Help coordinate Temple Made Foundation volunteer opportunities and event days
- Provide feedback on program growth and public engagement
- Source and engage potential sponsors and funding partners
Senior Delivery Consultant
Oracle Health
Kansas City
10.2024 - Current
- Advised clients on workflow optimization, upgrades, enhancements, and maintenance, improving operations and satisfaction.
- Complete client-specific design, configuration, and troubleshooting within appropriate tools.
- Oversee end-to-end builds, ensuring quality, timely delivery, and process improvement.
- Directed test planning and execution, ensuring successful validation of end-user functionality and system enhancements.
- Review new defects, write test steps, outline information for change requests, and notify clients for Charge Services and Patient Accounting.
- Identified and escalated project risks early, ensuring quick resolution and minimal client impact.
- Used internal and external resources to solve problems.
- Owned Enhancements and Quick Wins for the Patient Accounting and Charge Services team.
- Developed and delivered weekly new team member training, building skills and a high-performing culture.
Senior Associate Consultant
Oracle Health
Kansas City
01.2023 - 10.2024
- Advised clients on workflow, system changes, and maintenance, delivering process improvements.
- Managed client system design, configuration, and troubleshooting, ensuring quality solutions.
- Oversaw solution builds, ensuring quality and timely follow-up.
- Identified and escalated critical project issues early, ensuring timely resolution and minimal client impact.
- Used cross-functional resources to solve challenges and support project success.
Account Supervisor
Epic Strategies
Springfield
02.2022 - 01.2023
- Managed and expanded key client relationships, translating business needs into strategic solutions and driving new revenue opportunities.
- Directed cross-functional teams in the development and execution of strategic initiatives, ensuring alignment with client objectives and measurable business outcomes.
- Oversaw client communications and ensured timely delivery of project milestones through effective team coordination.
- Transformed client business requirements and strategic objectives into actionable plans for internal teams, ensuring organizational alignment.
- Collaborated with clients to define project objectives and developed comprehensive strategies to deliver successful project outcomes.
- Analyzed client industry trends and competitive landscape to inform strategic recommendations and drive business growth.
- Created and executed comprehensive communication plans to support project success and stakeholder engagement.
- Led internal and external client meetings, producing actionable meeting summaries and ensuring follow-through on key action items.
- Managed project timelines and budgets, delivering projects on time and within budget through strategic resource allocation and stakeholder collaboration.
- Drove company innovation by contributing to knowledge sharing, process improvements, and marketing/sales initiatives.
Delivery Consultant II
Cerner Corporation
Kansas City
08.2021 - 02.2022
- In Upgrade Center at Cerner, I've completed over 75 Revenue Cycle upgrade projects for Cerner clients on Patient Accounting and Charge Services.
- Consult with clients on current workflows and configuration, upgrade implications, system changes, enhancements, and ongoing system maintenance.
- Complete client-specific design, configuration, and troubleshooting within appropriate tools.
- Complete a full solution built with accountability for the build quality score and follow-up actions.
- Develop and execute test plans and test scripts, and document changes to end-user functionality.
- Review new defects, write test steps, outline information for change requests, and notify clients for Charge Services and Patient Accounting.
- Identify and escalate issues to the solution and engagement leadership.
- Leverage internal and external resources to deliver problem identification and resolution.
- Completed twelve UCU (Associate Development) courses, which include classes on CCL/SQL and the Supportal platform.
- Owned Enhancements and Quick Wins for the Patient Accounting and Charge Services team.
- Worked as a co-primary reviewer for scoping packages for Patient Accounting and Charge Services.
- Conducted weekly training sessions on Patient Accounting to help educate and train newer associates on Patient Accounting and the Charge Services Team.
Delivery Consultant
Cerner Corporation
Kansas City
06.2020 - 08.2021
- Completed over 50 Upgrade projects for Patient Accounting and Charge Services team.
- Consult with clients on current workflows and configuration, upgrade implications, system changes, enhancements, and ongoing system maintenance.
- Complete client-specific design, configuration, and troubleshooting within appropriate tools.
- Complete a full solution built with accountability for the build quality score and follow-up actions.
- Develop and execute test plans and test scripts, and document changes to end-user functionality.
- Review new defects, write test steps, outline information for change requests, and notify clients for Charge Services and Patient Accounting.
- Identify and escalate issues to the solution and engagement leadership.
- Leverage internal and external resources to deliver problem identification and resolution.
- Completed six UCU courses within the first 6 months of being eligible.
- Received FLEX award in the fourth quarter of 2020 (100% Completion of all tasks on time).
- Worked as a co-primary reviewer for scoping packages for Patient Accounting and Charge Services.
Community Lead Sales
WeWork
Kansas City
08.2019 - 02.2020
- Tour and sell space to new members by articulating WeWork's value proposition and mission.
- Identify the needs of prospective and existing members, and recommend tailored solutions that address them.
- Research prospective members in the tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed.
- Developed and implemented lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager.
- Connected with local organizations and attended networking events to promote WeWork's community and identify potential members.
- Serve as the primary WeWork point of contact for member growth, providing them with a world-class stakeholder journey, a personalized consultative experience, and global growth enablement.
- Act as an internal advocate for WeWork members, working as an extension of their team.
Client Success Lead
FanThreeSixty
Kansas City
03.2018 - 08.2019
- Built and managed strategic client relationships to support retention, growth, and long-term partnership success.
- Oversaw client solution delivery, ensuring achievement of business objectives and consistent value realization.
- Directed client engagement planning and onboarding, streamlining processes to enhance client experience and accelerate value.
- Led collaboration with delivery teams to develop and execute project plans, ensuring alignment with client goals and timely delivery.
- Partnered with clients to assess needs, set clear deliverable expectations, and drive project success.
- Defined and monitored key performance indicators (KPIs) to measure client success and inform continuous improvement strategies.
- Managed client accounts, proactively addressing challenges and ensuring high levels of client satisfaction.
- Advised clients on best practices to optimize solutions, streamline operations, and enhance business initiatives.
Account Manager
Sporting Kansas City
Kansas City
01.2015 - 03.2018
- Managed end-to-end implementation and activation of all partner contracts, ensuring full compliance and timely fulfillment of contractual obligations.
- Cultivated strong relationships with clients and cross-functional teams to support partnership growth and organizational collaboration.
- Aligned partnership initiatives with business objectives, optimizing asset utilization, and identifying opportunities for revenue growth.
- Oversaw creation and management of client proposals, contracts, and performance reports, ensuring transparency and effective communication of partnership value.
- Directed account management processes including billing, fulfillment, contract tracking, and budget reporting to support informed decision-making and operational efficiency.
- Designed and managed the Corporate Partnerships Internship program, aligning departmental objectives with student development and program success.
- Developed internship goal-tracking templates and progress reports to monitor and support intern achievement throughout the program.
- Managed day-to-day partnership operations for game days, optimizing reporting processes to improve efficiency and ensure accurate, real-time communication.
Education
Bachelor of Arts - History
University of Kansas
Lawrence, KS12.2012
Skills
- Process improvement
- Client relations
- System setup
- Quality control
- Testing strategy
- Project oversight
- Stakeholder engagement
Certification
Certified Revenue Cycle Representative (CRCR)
References
- Mark Calcote, Vice President of Client Success, Infegy, mark.a.calcote@gmail.com, (816) 769-8807
- Corey Hicks, Managing Principal Consultant, Oracle, corey.hicks@oracle.com, (816) 885-9444
- Jennifer Manuel, Senior Principal Consultant, Oracle, jennifer.manuel@oracle.com, (803) 379-8143
Timeline
Development Director & Community Engagement Liaison
Temple Made Foundation
09.2025 - Current
Senior Delivery Consultant
Oracle Health
10.2024 - Current
Senior Associate Consultant
Oracle Health
01.2023 - 10.2024
Account Supervisor
Epic Strategies
02.2022 - 01.2023
Delivery Consultant II
Cerner Corporation
08.2021 - 02.2022
Delivery Consultant
Cerner Corporation
06.2020 - 08.2021
Community Lead Sales
WeWork
08.2019 - 02.2020
Client Success Lead
FanThreeSixty
03.2018 - 08.2019
Account Manager
Sporting Kansas City
01.2015 - 03.2018
Bachelor of Arts - History
University of Kansas