Donna Tanking

Advised clients on benefits options, ensuring alignment with individual needs and company policies.

• Set up wellness events and educational events nationwide for GEHA promotion: from start to finish
• One on One consultations with clients using Zoom, Teams and other virtual platforms
• Identify potential sales opportunities while assisting customers, driving revenue growth through cross-selling techniques.
• Serves as escalation point for complex or challenging cases requiring specialized attention and problem solving abilities, resolves conflict between customers, vendors, and employees though effective negotiation tactics.
• Serves as main resource for overall team for coaching and appropriate benefit guidelines.
• Maintains strong understanding of all GEHA health and dental benefits and services.
• Prepare slide presentation on current medical and dental plans and provides up to 10 weekly presentations virtually to vendors.
• Educates new hires and current members on most efficient medical and dental plans for their current needs.
• Top Sales Representative since Onset of department.
• Assisted in navigation planning and route optimization for various projects

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Verification of insurance
• Follow up on patient accounts
• Scheduling appointments, surgery and testing
• Pre-Authorizations
• Served as primary point of contact for facilitating operation and administrative inquiries.
• Assisting and following CMS Guidelines increased St. Luke's Stats by 80% compliance on insurance claim processing to provide expedited revenue.

• Trained new team members on registration procedures, promoting knowledge sharing and operational efficiency.
• Implemented electronic health record systems, improving accuracy of patient information and accessibility for clinical staff.
• Monitored registration metrics to identify areas for improvement, leading initiatives that enhanced departmental performance.
• Served as a liaison between patients and insurance providers, clarifying coverage details to minimize confusion during registration.
• Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
• Increased staff productivity through training on registration software, best practices, and proper documentation techniques.